Joseph Belgrave
Easton,PA
Summary
Proven reliability with great communication skills demonstrated through a track record of enhancing customer satisfaction at Dunkin' Donuts. Skilled in maintaining clean work environment and managing high-pressure situations, showcasing flexibility and a commitment to customer service. Successfully balanced pet sitting/dog walking responsibilities with volunteer audio-video technician duties, highlighting a versatile skill set and dedication to community service.
Overview
6
6
years of professional experience
Work History
Dog Walker
Gazell Alexander
09.2020 - Current
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
Audio Video Technician - Volunteer
ILebanon
01.2018 - 09.2023
- Maintained projectors, monitors, audio system and microphones during church services and rehearsals.
Customer Service Cashier
Dunkin' Donuts
06.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Arranged and replenished service area displays and merchandise racks to maintain appearance of store.
Education
High School Diploma -
Easton Area High School
Easton, PA06.2024
Skills
Honest and Trustworthy
Reliability and punctuality
Excellent Communication
Patience and Calmness
Pet Sitting
Flexible Schedule
Timeline
Customer Service Cashier
Dunkin' Donuts
06.2023 - 08.2023
Dog Walker
Gazell Alexander
09.2020 - Current
Audio Video Technician - Volunteer
ILebanon
01.2018 - 09.2023
High School Diploma -
Easton Area High School