Joseph Bennett
Southgate,MI
Summary
Accomplished Donor Operations Manager with a proven track record at Gift of Life Michigan, enhancing team performance and authorization rates through effective leadership and process improvement. Excelled in interpersonal communication and compassion. Focused on team training and development. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of team members in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Donor Operations Manager
Gift of Life Michigan
07.2018 - Current
- Monitor and evaluate team performance to identify areas for improvement
- Provide continual coaching and mentoring to the team
- Assess authorization rates for individuals and implement strategies to improve authorization rates
- Monitor key department metrics regarding referral intake, handling medically suitable referrals, case logistics, and facilitation of the authorization process
- Contribute to departmental goals, strategies, and other job performance measures to support, maintain, and increase donation
Financial Navigator
Henry Ford Wyandotte Hospital
02.2016 - 07.2018
- Advised patients of available financial assistance programs
and assisted families in the completion of applications - Assisted uninsured, underinsured, and insured patients
with their financial obligations for prior and current care - Ensured accurate and comprehensive financial
information is obtained - Coordinated with insurance carriers to determine
healthcare coverage and options for patients - Verified patient demographics and billing information
Member Services Manager
YMCA Of Metropolitan Detroit
12.2007 - 02.2016
- Recruited, hired, and trained new employees and
volunteers - Created a welcoming environment for all members while
selling and processing memberships, classes, and special
events - Spearheaded events to gain volunteers and funding for
the YMCA Annual Campaign - Substantially increased the number of active volunteers
and contributors - Doubled participants in the Silver Sneakers rehabilitative program
- Served as the Member Service Manager Lead for the Metropolitan Detroit area and assisted in association-wide
trainings - Member of the Implementation Team for new operational
programming
Education
Bachelor of Science - Healthcare Administration
Eastern Michigan University
Ypsilanti, MI04.2016
Associate of Applied Science - Pre-Nursing
Wayne County Community College District
Detroit, MI05.2013
Skills
Team Training and Development
Leadership
Active Listening
Interpersonal Communication
Compassion
Process Improvement
Accomplishments
Special Olympics of Michigan
- Powerlifting coach
Certification
- Dale Carnegie Training - 2022
Timeline
Donor Operations Manager
Gift of Life Michigan
07.2018 - Current
Financial Navigator
Henry Ford Wyandotte Hospital
02.2016 - 07.2018
Member Services Manager
YMCA Of Metropolitan Detroit
12.2007 - 02.2016
Bachelor of Science - Healthcare Administration
Eastern Michigan University
Associate of Applied Science - Pre-Nursing
Wayne County Community College District
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