Joseph Benton-Trujillo
Fairfield,CA
Summary
Current Train Operator with BART, skilled in safety protocols and effective communication. Proven ability to enhance passenger/customer experiences through proactive problem-solving and attention to detail. Recognized for swift emergency response and adaptability, ensuring timely service delivery and operational excellence in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Train Operator
Bay Area Rapid Transit District
09.2008 - Current
- Operated trains on designated routes, ensuring passenger safety and timely service delivery.
- Conducted pre-trip inspections to verify equipment functionality and compliance with safety protocols.
- Communicated effectively with dispatch teams to coordinate train schedules and address operational issues.
- Monitored train systems during operation, identifying and resolving potential malfunctions swiftly.
- Coordinated closely with dispatchers to stay updated on track conditions, delays, or changes in schedules.
- Participated in company-sponsored training programs to expand knowledge of industry best practices and remain current on regulatory requirements.
- Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
Guest Relations Executive
Intercontinental Hotels Group
06.2006 - 07.2008
- Fostered positive guest experiences through proactive communication and personalized service.
- Resolved guest concerns efficiently, ensuring satisfaction and loyalty to the brand.
- Coordinated with various departments to streamline service delivery and enhance operational efficiency.
- Cultivated relationships with frequent guests, recognizing preferences to enhance personalization efforts.
- Greeted guests upon arrival and offered assistance.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Kept detailed records of all guest transactions throughout their stay for accurate billing at checkout time.
Store Manager
Copy Station
05.2005 - 05.2006
- Oversaw daily operations, ensuring high standards in customer service and store presentation.
- Implemented inventory management protocols to optimize stock levels and reduce shrinkage.
- Managed vendor relationships, negotiating terms to improve product availability and pricing.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Education
High School Diploma -
Golden Gate Apple School
El Cerrito, CASkills
- Passenger assistance
- Safety rules and regulations
- Yard operations
- On-board inspections
- Attention to detail
- Problem-solving abilities
- Multitasking
- Emergency response
- Effective communication
- Basic Microsoft Office Experience
- Computer Literate
- Adaptability and flexibility
Timeline
Train Operator
Bay Area Rapid Transit District
09.2008 - Current
Guest Relations Executive
Intercontinental Hotels Group
06.2006 - 07.2008
Store Manager
Copy Station
05.2005 - 05.2006
High School Diploma -
Golden Gate Apple School