Joseph Berrios
Management
4805 Pliny Court, Kissimmee
Summary
High energy, results driven leader with extensive experience leading and managing production and sub project operations with a proven ability to drive productivity and profitability as well as proven history of successful talent acquisition and development.
Overview
31
31
years of professional experience
Work History
Operations Manager
Burlington
07.2023 - Current
- Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers.
- Manages the overall execution of operations and receiving SOPS, including the continuous flow process.
- Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory.
- Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
Store Manager
Boot Barn
02.2023 - 07.2023
- Lead store partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
- Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
- Review sales goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
- Ensure adequate staffing to meet the changing business needs and payroll expenses.
- Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and Store Support Center partners.
- Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhere to all Company visual presentation guidelines.
- Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
- Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
- Ensure the store leadership team understands and embraces their specific roles per the store's specific leadership matrix.
Store Manager
Harbor Freight
6 2021 - 11.2022
- Exceeded annual sales forecast by 10% for FY 2021 and on track to exceed FY 2022.
- Track and analyze sales as well as customer trends to maximize revenue while driving customer loyalty.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and effectively trained 21 employees to decrease process lags and boost productivity.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Recruited and hired top performers to add talent and value to department.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager/District Sponsor
Staples
07.2018 - 06.2021
- Responsible for leading and cultivating high-performing team that focuses on solution selling in mobile phone services.
- Manage sales field team as well as training and provide ongoing support and development.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Developed supplement training to support district sales and regional priorities.
- Facilitate weekly sales meeting with sales field team to discuss previous sales performance and possible market opportunities.
- Prepare and deliver retail sales performance to RVP, District Manager and Regional team.
- Conduct monthly business drill down of P&L to identify KPI as well as business gaps and opportunities.
- Responsible for entire Profit & Loss including sales performance, operational efficiency and process management.
- Advised district manager on employee relation issues, employee retention, management development through IDP.
- Designed modern employee recognition program which boosted productivity and improved morale
- Optimized team performance with newly implemented sales and merchandising procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
Program Manager
Effex Management Solutions
10.2015 - 06.2018
- Manage daily operations and $53 million Profit & Loss with workforce of 900 staff members.
- Managed and supervised administrative and daily SOP program operations, complying with company policies and regulations.
- Manage multiple projects successfully working with tight deadlines in fast paced atmosphere.
- Conducted safety training to ensuring and maintaining a safe work environment.
- Conducted GMP, SSOP and HACCP, SQF audit and incident investigation.
- Conducted yearly certification SOP, SSOP, GMP, HCCAP and SQF for all staff personnel.
- Conduct human resource objectives through (KRI & KPI) by performing talent acquisition, training, coaching, counseling, performance review, mentoring and disciplinary action.
- Produce variety of HR reports regarding matters of EEO, OSHA, new employee on boarding, employee retention and employee development plan (IDP).
- Reduced workers compensation costs by 14% from prior year through better safety training.
- Reduced employee turnover by 21% through relation management.
- Responsible for achieving all functional KPIs including operations expenses, safety goals, continuous improvement initiatives, and operational goals.
- Created new hire follow up program to better retain work force, and conducted weekly follow up with plant manager to determine ROI of effectiveness of recruiting and retention.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
General Manager
Staples
06.2010 - 10.2015
- Responsible for entire Profit & Loss including ownership of sales performance, operation efficiency and process management.
- Conducted monthly business drill down to identify KPI as well as KRI for business gaps and opportunities.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Advised district manager on employee relation issues, employee retention, management development through IDP.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Fostered 31% increase in customer loyalty by focusing on rewards program and store credit card.
- Reduced store turnover from 43% below company goal and ranked 1 with the best ASAT score in the district.
Assistant Branch Manager
Bank Of America
06.2010 - 03.2011
- Forecasted trends and recommended improvements based on financial risk analyses.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Resolved various issues impacting sales management and business operations.
Sales Manager
Best Buy
08.2004 - 10.2010
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
Store Manager/Market Leader
Foot Locker
05.1999 - 08.2004
- Managed 5 stores generating 28 million in annual sales and ranked top 20 in the company.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Improved net operating income and maximized district profitability by growing total retail sales dollars
District Manager
Blockbuster Video
07.1993 - 05.1999
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Associate of Science - Business Management
Taylor Business Institute
New York, NY 05.2001 -
Skills
Leadership
Multi-Unit Manager
Strategic Planning
Analytical problem solver
Business Development
Relation management
Strategic thinker
Accomplishments
- Awarded site of the year for overall performance.
- Awarded manager of the year for outstanding leadership performance.
- Accepted to the DMIT training program.
- Awarded District Manager of the year for outstanding P&L performance.
- Certification Six Sigma White Belt
- Certification Six Sigma Green Belt
Timeline
Operations Manager
Burlington
07.2023 - Current
Store Manager
Boot Barn
02.2023 - 07.2023
General Manager/District Sponsor
Staples
07.2018 - 06.2021
Program Manager
Effex Management Solutions
10.2015 - 06.2018
General Manager
Staples
06.2010 - 10.2015
Assistant Branch Manager
Bank Of America
06.2010 - 03.2011
Sales Manager
Best Buy
08.2004 - 10.2010
Associate of Science - Business Management
Taylor Business Institute
05.2001 -
Store Manager/Market Leader
Foot Locker
05.1999 - 08.2004
District Manager
Blockbuster Video
07.1993 - 05.1999
Store Manager
Harbor Freight
6 2021 - 11.2022