Joseph bertone
Castaic,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
Work History
Shift Leader
Boba Snow House
Northridge, CA
07.2022 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Barista
Boba Snow House
17030 Devonshire St, Northridge, CA 91325, CA
01.2022 - Current
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Bachelor of Science - Business Administration And Management
California State University Northridge
Northridge, CA06-2025
Associate of Applied Science - Business Administration
College of The Canyons
Valencia, CA06-2022
High School Diploma -
West Ranch High School
Valencia, CA06-2014
Skills
- Employee attendance monitoring
- Action planning
- Team motivation
- Quality inspections
- Staff education and training
- Inventory Management
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Google Workspace
- Collaborative and proactive problem-solving
Timeline
Shift Leader
Boba Snow House
07.2022 - Current
Barista
Boba Snow House
01.2022 - Current
Bachelor of Science - Business Administration And Management
California State University Northridge
Associate of Applied Science - Business Administration
College of The Canyons
High School Diploma -
West Ranch High School
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