Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Bierman

Jeffersonville,IN

Summary

Versatile Branch Manager offers employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 10+ years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.

Overview

11
11
years of professional experience

Work History

Branch Manager

FleetPride
Louisville, KY
07.2018 - Current
  • Created a work friendly environment for the customer and employees.
  • Make sure everyone does there job safely and complies to OSHA. Also won a award for Safety Excellence in 2022 for having a 100% on our safety scorecard.
  • Supported outside sales force in servicing and obtaining new business. I would do ride alongs with the salesman and would see the customers on my own if the outside salesman was on LOA to help out our customers.
  • I would assist other branches when needed during peak periods or special projects. I also went to a few acquisitions to help train the new employees.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Monitored financial performance of the branch on a monthly basis. We have grown our EBIDTA ratio and dollars every year since I have been the branch manager. Also, won an award in the first full year of being the branch manager for growing the most EBIDTA dollars over plan in my region.
  • Managed staff scheduling, hiring and training processes. Would go out of my way to recruit the best available employee to work for us.
  • Provided guidance and support to team members regarding problem resolution and customer service issues. Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Conducted regular performance reviews for all employees.
  • Managed the inventory effectively so we can take care of our customers and make a profit. We strive to have one the best annual inventories in the region as we have one of the best variances to dollar.

Assistant Branch Manager

FleetPride
Louisville, Kentucky
08.2016 - 06.2018
  • Managed the employees time, do cycle counts and everything else that was on the inventory dashboard.
  • Work with the inside sales team to do outbound calls to churn up business and help the customers in finding parts there were needing.
  • Supported the branch manager in tasks that he required of me and did them proficiently.

Inside Sales Counter Lead

FleetPride
Indianapolis, IN
08.2012 - 07.2016
  • Provided customers with product information, pricing and availability.
  • Managed a team of 3 inside sales representatives, providing guidance, coaching and training.
  • Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
  • Had the team work on their outbound calling to customers that were not doing the same amount of sales with us from the previous year.

Education

Bachelor of Science - Geography

Eastern Illinois University
Charleston, IL
05.2008

Skills

  • Branch Operations Management
  • Customer Service
  • Operational Reports
  • Employee Development
  • Sales Professional
  • Coaching and Mentoring
  • Team Development
  • Process Improvement
  • Excellent Communication Skills
  • Cost and Budget Analysis
  • Relationship Management
  • Customer Retention
  • Microsoft Access and Dynamics

Timeline

Branch Manager

FleetPride
07.2018 - Current

Assistant Branch Manager

FleetPride
08.2016 - 06.2018

Inside Sales Counter Lead

FleetPride
08.2012 - 07.2016

Bachelor of Science - Geography

Eastern Illinois University

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Joseph Bierman