Joseph Bisharaa
Westminster,CA
Summary
Motivated Personal Banker with over 10 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with a hard-working and dedicated mindset. Professional customer service, customer relationship maker, and experienced persuasive person Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Organized financial professional aiming to fulfill the personal banker role within a dynamic team. Driven to bring value through extended knowledge of financial products, services,, and branch operations. Personable New Accounts Representative with over 10 years' experience in banking. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Certified Market
08.2016 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant General Manager
Cairo Bank
07.2010 - 04.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Relationship Manager, Banking Operations
Agriculture Bank
11.2008 - 06.2010
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
Personal-banker
Al Ahli Bank ( Egypt )
05.2005 - 10.2008
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service and offering knowledge.
- Provided customers with additional information regarding account services.
- Presented new and additional products and services to existing customers.
- Verified customer identity and reviewed documentation for accuracy.
- Managed deposits, withdrawals, and wire transfers to process smooth banking transactions for clients.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Education
Bachelor of Science - Accounting And Business Management
Ismailia Univesity
Egypt06.2007
Skills
- Operational Efficiency
- Sales Analysis
- Financial Oversight
- Water Treatment
- Accurate Money Handling
- Profit and Loss Control
- Problem-Solving Strengths
- Strong Multitasking Skills
- Customer Service
- Staff Management
- Program Administration
- Operations Oversight
- Staff Recruitment
- Strategic Planning
- Cash Counting
- Persuasive Negotiations
- Safety Awareness
- Manage Operations
- Sales Promotion
- Guest Relations
Certification
- Sales
- Al Ahli Bank
- Chairman's Award
- Licensed customer service
- Agriculture Bank
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Retail Store Manager
Certified Market
08.2016 - Current
Assistant General Manager
Cairo Bank
07.2010 - 04.2016
Relationship Manager, Banking Operations
Agriculture Bank
11.2008 - 06.2010
Personal-banker
Al Ahli Bank ( Egypt )
05.2005 - 10.2008
Bachelor of Science - Accounting And Business Management
Ismailia Univesity
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