Joseph Blackwell
Game Designer/Customer Service Rep
Summary
Hello, My name is Joseph Blackwell. I graduated from Full Sail University in July 2023 with my Bachelors Degree of Science in Game Design. July 2021, I became an inductee to The National Society of Collegiate Scholars honor society. My hope is to join a company that can help me to grow the skills I have acquired from during my college journey, as well as utilize past work experience and help me expand on them in order to further the knowledge I have. I am eager to learn more, and apply what I have already learned to the best of my ability.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative 3
Conduent work from home
06.2022 - Current
- Handle customer inquiries, complaints, billing questions and payment extension/service requests for Humana Insurance Members
- Tasks include de-escalating upset callers, repair trust, locate resources for problem resolution and go over benefits, Copays, coinsurances and deductibles.
Game Designer
Rising Phoenix Game Studios
03.2021 - Current
- Rising Phoenix Game Studio is a dynamic and innovative game development company dedicated to creating immersive and engaging gaming experiences
- Game designers at Rising Phoenix create the rules, characters, settings, stories, and props for new games, and use computer programming languages to write the required coding to insure proper function of the games we create.
Customer Service Representative
MCI Inc
01.2022 - 06.2022
- Handled customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option bundles for Internet phone and cable installs with field services for their Summit Broadband Client.
Security Officer
Six Flags, Inc
04.2021 - 12.2021
- I would respond to calls throughout the park to assist guests, or staff
- Aided co-workers in the screening of guests via metal detectors and X-Ray to insure safety of everyone visiting the park
- Knowing wheelchair locations incase of a situation
- As well as implementing safety procedures and loss prevention techniques.
Security Officer
HSS, Inc
10.2020 - 01.2021
- Worked as a Dedicated Psych Security Officer For HSS Security at Denver Health General Hospital
- Would assist Staff at their direction with patients and helped maintain calm by being there as a preventative presence.
Transportation Security Officer
Department of Homeland Security
01.2020 - 05.2020
- Assisted in the Screening of passengers that traveled through Denver International Airport To insure they arrived to their destination safely
- Operated various screening equipment and technology to identify dangerous objects in baggage, cargo, and/or on passengers, and preventing those objects from being transported onto aircraft
- Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, property searches) conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs
- Controlling terminal entry and exit points
- Interacting with the public, giving directions, and responding to inquiries
- Retaining and implementing knowledge of all applicable Standard Operating Procedures.
Field Support Representative
ADT Security Services, LLC
01.2018 - 08.2019
- Worked with technicians in the field who have done installations of home security systems for customers
- We go over, and provision the acct to make sure that it is programmed properly, before providing confirmation to the tech which allows them to be paid
- Was recently trained in Home Health as well in programming Health units for our elderly customers such as fall detector pendants, wristbands, and key fobs to press if they have an emergency.
Emergency Dispatch Operator
Tyco Integrated Security
05.2016 - 12.2017
- Handled customer alarm accounts for commercial businesses, dispatching Police Fire and EMS to location in the event of an emergency
- Provided live over the phone Escort to employees entering and Exiting the Premises
- Helped build rapport with customers over the phone.
Customer Service Representative
24-7 In Touch
10.2013 - 12.2014
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
Education
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL 05.2021 - Current
Skills
10 years Customer Support
10 years Technical Support
10 years Windows
10 years Security
5 years Troubleshooting
5 years
Unreal Engine
Unity
C#
Visual Studio
Typing
C/C
NET Framework
Information Security
Product Knowledge
Account updating
Product Education
Project management abilities
Conflict Resolution
Assessments
- Customer service, Proficient, 05/2020, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 09/2021, Responding to customer situations with sensitivity
- Spreadsheets with Microsoft Excel, Proficient, 07/2021, Knowledge of various Microsoft Excel features, functions, and formulas
- Technical support: Customer situations, Proficient, 10/2021, Responding to technical support situations with sensitivity
Groups
The National Society of Colligate Scholars, 07/2021, Present, The National Society of Collegiate Scholars (NSCS) is an honors organization that recognizes and elevates high-achieving students. NSCS members are deeply committed to scholarship, leadership, and service, and as a result, they are impacting their campus and local communities every day.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: Authorized to work in the US for any employer
Timeline
Customer Service Representative 3
Conduent work from home
06.2022 - Current
Customer Service Representative
MCI Inc
01.2022 - 06.2022
Bachelor of Science - Game Design
Full Sail University
05.2021 - Current
Security Officer
Six Flags, Inc
04.2021 - 12.2021
Game Designer
Rising Phoenix Game Studios
03.2021 - Current
Security Officer
HSS, Inc
10.2020 - 01.2021
Transportation Security Officer
Department of Homeland Security
01.2020 - 05.2020
Field Support Representative
ADT Security Services, LLC
01.2018 - 08.2019
Emergency Dispatch Operator
Tyco Integrated Security
05.2016 - 12.2017
Customer Service Representative
24-7 In Touch
10.2013 - 12.2014