Joseph Blaso
Venice,FL
Summary
Compliance professional with extensive experience in regulatory adherence and risk assessment. Adept at fostering collaborative environments and driving compliance initiatives. Known for flexibility and reliability in dynamic settings, leveraging analytical skills and attention to detail.
Overview
14
14
years of professional experience
Work History
Message Compliance Analyst
RumbleUp/Switchboard Labs
07.2024 - 11.2025
- TCR Compliance: Identify and resolve registration data issues immediately to maintain 100% compliance within 10DLC standards.
- Client Outreach & Registration Success: Proactively contact clients to complete TCR registration; target 100% compliance and successfully registered 150+ clients per month.
- Messaging Strategy Effectiveness: Develop and recommend high-performing, compliant message templates to boost engagement and deliverability.
- Carrier & Provider Coordination: Liaise with downstream aggregators and carriers to ensure uninterrupted campaign traffic; resolve traffic halts within 24 hours.
- Client Support Quality: Deliver clear, consistent guidance on TCR processes and general platform issues; maintain a 95%+ client satisfaction rate.
Client Specialist
RumbleUp/Switchboard Labs
06.2022 - 07.2024
- Supported 100+ clients weekly with portal and app usage, optimizing adoption and satisfaction.
- Collaborated with the Development Team to troubleshoot and resolve technical issues efficiently.
- Beta-tested new features and provided actionable feedback to drive continuous product improvement.
- Served as the primary contact for new and top-tier clients, delivering tailored, high-impact support.
- Managed hundreds of client interactions weekly across elections, surveys, and live events.
- Translated client feedback into new feature opportunities, contributing to product innovation and sales growth.
Payroll Coordinator/HR Services Coordinator II
Google LLC
02.2020 - 06.2022
- Monitor all Payroll related questions and provide support for all of Google LLC (80,000 plus employees).
- Run Business Intelligence Reports (Tax History Details, Stock Reports on occasion)
- Utilize Salesforce as well as all of G-Suite (Docs, Excel, GUTS ticketing system, Sheets, Meet, Calendar, Hangouts, GDrive.
- Assist multiple customers (Googler's) daily and triage customer issues with other team members and teams
- Provide excellent communication and customer service daily
- Set meetings through Google Meet and Calendar
- Analyze Data of all Googlers (pay data, stock, benefits, tax forms, bonuses, charitable giving, expenses, FICA/FICA refunds)
- Work with a team of UKG employees as well as large Google Teams.
- Problem solve in a fast paced environment
- Provide solutions to customers and teammates in a calm and respectful manner
Payment Services Launch Data Management Representative
Ultimate Software
08.2019 - 02.2020
- Provide administrative support to the team
- Provide support to customers as needed
- Utilize Salesforce
- Reach out to 50-70 customers daily
- Research documents on file
- Request Power of Attorney Forms
- Use our proven process to ensure all year-end projects and activities are completed in a timely manner
- Managing and scheduling meetings using G-Suite
- Documentation Management
- Customer Relationship Management
- Time Management
- Minor experience with Bank Changes in SSP (Configuring Accounts)
- Banking Requests (Test Debits/Credits)
- Quality Assurance (UTE, TestRail HelpUS Portal)
Sales Associate
LoveSac
04.2019 - 08.2019
- Manage showroom floor, work independently (tracking sales and key performance indicators by using Netsuite/Excel), greet guests and provide excellent customer service while educating our guests about our products.
Delivery Driver
Uber Partner Drivers
06.2018 - 08.2019
- Receive and deliver orders to customers and provide feedback to Uber.
Host
HAMMOCK BEACH RESORT
05.2017 - 08.2017
- Greet and seat guests and members at the door respectfully as well as run the front desk phone, computer/iPad, and manage the restaurant's server assistants and servers.
Lifeguard
Discovery Island Waterpark, Greenville County Parks and Rec
05.2012 - 08.2016
- Protect the lives of patrons at the waterpark, encourage safety by openly engaging with the patrons. This allowed us to actively and casually prevent danger and fatal accidents. This job required us to talk and communicate with many different people frequently throughout the day.
Education
BA - Business Administration
Ave Maria University
Ave Maria, FL05-2019
Skills
- Salesforce
- HubSpot
- Freshdesk
- Postman API
- Azure Data Studios
- G-Suite
- JIRA
- GUTS (Google internal Ticketing System)
- UltiPro (Ultimate Software)
- Microsoft Office
- Customer Relationship Management / Human Capital Management
- Information Systems
- Quality Assurance
- TCR compliance
- Messaging strategy
- Carrier coordination
- Client outreach
- Business intelligence reporting
- Documentation management
- Process optimization
- Quality assurance
- Legal research
Timeline
Message Compliance Analyst
RumbleUp/Switchboard Labs
07.2024 - 11.2025
Client Specialist
RumbleUp/Switchboard Labs
06.2022 - 07.2024
Payroll Coordinator/HR Services Coordinator II
Google LLC
02.2020 - 06.2022
Payment Services Launch Data Management Representative
Ultimate Software
08.2019 - 02.2020
Sales Associate
LoveSac
04.2019 - 08.2019
Delivery Driver
Uber Partner Drivers
06.2018 - 08.2019
Host
HAMMOCK BEACH RESORT
05.2017 - 08.2017
Lifeguard
Discovery Island Waterpark, Greenville County Parks and Rec
05.2012 - 08.2016
BA - Business Administration
Ave Maria University