Joseph Blazier
Penn Yan,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals. Quality control professional with extensive experience in home management. Known for collaborative approach and achieving consistent results. Reliable team player with adaptability and critical thinking skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Quality Control Coordinator
Finger Lakes Premier Properties
07.2024 - 12.2024
- Collaborated with cross-functional teams to identify areas of improvement, leading to higher customer satisfaction rates of over 200 homes.
- Coordinated the calibration and maintenance of test equipment, guaranteeing accurate measurement results in inspections.
- Ensured timely resolution of customer complaints by conducting thorough investigations and implementing corrective actions as necessary.
- Improved communication between departments by facilitating regular meetings focused on addressing quality concerns.
- Conducted root cause analyses to identify issues and develop corrective actions, minimizing product defects.
- Implemented process improvements that led to reduced lead times and improved overall production efficiency.
- Developed and maintained detailed documentation for all quality control procedures, ensuring compliance with industry standards.
- Trained new hires on quality control protocols and best practices, fostering a culture of continuous improvement.
- Assisted with quality control audits.
Housekeeping Coordinator
Finger Lakes Premier Properties
03.2023 - 07.2024
- Worked with all departments to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Conducted regular home inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Assigned housekeeping staff to specific shifts and home blocks based on abilities and daily requirements.
- Enhanced employee performance by providing constructive feedback during evaluations and implementing appropriate training as needed.
- Communicated repair needs to maintenance staff.
- Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules of over 100 housekeeping staff, shift reports, and other business documentation.
Commercial Janitorial Cleaner
Finger Lakes Premier Properties
01.2020 - 03.2024
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
- Demonstrated flexibility by adapting to changing priorities and adjusting work schedules as needed for special events or emergency situations.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Operated buffers and burnishers to clean and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Front Desk Receptionist
Ramada
11.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Resolved customer problems and complaints.
Zone Leader/Housekeeper Supervisor
Finger Lakes Premier Properties
03.2016 - 11.2018
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Continuously monitored competitive landscape analysis to maintain an up-to-date understanding of industry dynamics, informing strategic planning for the zone''s overall success.
- Resolved escalated issues promptly, minimizing negative impact on customers and maintaining company reputation.
- Identified areas of improvement in zone operations, leading to increased customer satisfaction levels.
- Established a strong rapport with clients, resulting in higher retention rates and repeat business.
- Enhanced team productivity by implementing efficient zone management strategies.
- Mentored junior team members, fostering a positive working environment that encouraged professional development and growth.
- Engaged in friendly conversation with customer to better uncover individual needs.
Property Manager
Relevo Home Management
06.2014 - 03.2016
- Enhanced customer satisfaction by maintaining a clean and comfortable living environment for residents.
- Provided exceptional care for delicate items such as fine china, antiques, artwork, and valuable collectibles during cleaning routines.
- Ensured a safe living environment for residents with thorough disinfection of high-touch surfaces.
- Ensured timely completion of all housekeeping duties by effectively managing time and prioritizing tasks according to client needs and preferences.
- Supported a healthy living space for clients with meticulous attention to detail in all cleaning tasks.
- Increased efficiency in housekeeping tasks by implementing a well-organized cleaning schedule.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Participated in team meetings and staff training sessions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Housekeeper
Homewood Suites
06.2012 - 06.2014
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
Education
Associate of Science - Photography
Tompkins Cortland Community College
Dryden, NY05-2014
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Time management
- Coaching and mentoring
- Scheduling
- Problem-solving
Timeline
Quality Control Coordinator
Finger Lakes Premier Properties
07.2024 - 12.2024
Housekeeping Coordinator
Finger Lakes Premier Properties
03.2023 - 07.2024
Commercial Janitorial Cleaner
Finger Lakes Premier Properties
01.2020 - 03.2024
Front Desk Receptionist
Ramada
11.2018 - 01.2020
Zone Leader/Housekeeper Supervisor
Finger Lakes Premier Properties
03.2016 - 11.2018
Property Manager
Relevo Home Management
06.2014 - 03.2016
Housekeeper
Homewood Suites
06.2012 - 06.2014
Associate of Science - Photography
Tompkins Cortland Community College
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