Joseph Blue
Los Angeles,CA
Summary
Experienced with passenger management and airport operations. Utilizes expertise in handling customer inquiries and boarding processes to ensure efficient and smooth operations. Knowledge of airline policies and procedures, with track record of effective teamwork and adaptability.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Envoy Airlines
06.2024 - Current
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Monitored gate areas and addressed security situations with management.
Flight Attendant
Endeavorair
09.2020 - 07.2022
- Ensure passenger safety onboard the aircraft, enforce Federal Aviation Administration (FAA) regulations and company policy
- Routinely inspect cabin emergency equipment for compliance with minimum safety requirements
- Participate in regular crew briefings prior to each flight regarding flight duration and weather and/or traffic delays
- Front-line marketing of airline products and services
- Direct aircraft evacuation as necessary and provide appropriate assistance in medical
Patient Service Representative
Eagles Landing Family Practice
02.2018 - 12.2019
- Schedule, reschedule, and manage cancellations and no shows for patient office visits
- Manage incoming/outgoing calls
- Task filed documents to other staff and physicians
- Abide by and promote HIPPA compliance
Patient Service Representative
Atlanta Gastroenterology Associates
01.2016 - 02.2017
- Schedule, reschedule, and manage cancellations and no shows for patient office visits and procedures
- Answer incoming calls in a timely and efficient manner
- Task filed documents to other staff members or physicians as appropriate
- Abided by and promotes HIPAA compliance; maintain strictes confidentiality with regards to patient information
Sales Advisor
Forever21
01.2014 - 11.2015
- Assist customers in styling decisions
- Handle cash/card payments
- Open/close store front as well as back end
- Assist in floor set changes and other visual changes
Server
Joe's on Juniper
12.2011 - 10.2013
- Assist in opening/closing restaurant
- Taking orders efficiently
- Serving meals and beverages to guest
Education
High School -
Northside High School
Warner Robins, GaSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Flight Scheduling Knowledge
- Passenger Assistance
- Airport safety regulations
- Travel documentation verification
- Customer Retention Strategies
- Cross-cultural awareness
- Gate announcements
- Ticketing and Boarding
- Flight schedule coordination
- Security awareness
References
Available upon request
Timeline
Customer Service Representative
Envoy Airlines
06.2024 - Current
Flight Attendant
Endeavorair
09.2020 - 07.2022
Patient Service Representative
Eagles Landing Family Practice
02.2018 - 12.2019
Patient Service Representative
Atlanta Gastroenterology Associates
01.2016 - 02.2017
Sales Advisor
Forever21
01.2014 - 11.2015
Server
Joe's on Juniper
12.2011 - 10.2013
High School -
Northside High School