Joseph Bondoc
San Francisco,CA
Summary
Results-driven Billing Operations Associate with experience managing end-to-end billing processes, ensuring accuracy, compliance, and timely invoicing. Proven track record of leading complex reconciliations, resolving high-impact discrepancies, and driving process improvements that enhance billing accuracy and reduce cycle times. Adept at partnering with cross-functional stakeholders, mentoring junior team members, and implementing scalable solutions that improve financial performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Billing Operations Associate
Instacart
San Francisco, CA
11.2022 - Current
- Manages invoicing of major retailers and strategic partners using MS Excel, Oracle and Salesforce, generating between $15-60 million in monthly revenue
- Collaborates with Business Development and Revenue teams to review contracts, converting new initiatives into operationally sound invoice terms
- Helps resolve disputes from retail partners through ad hoc analysis of monthly financial data
- Develops and implements new billing procedures customized for specific accounts
- Responsible for training new Billing Associates, prepares process documents to onboard new employees rapidly
Accounting Consultant
DeWinter Consulting
San Francisco, CA
03.2022 - 11.2022
- Contract professional assigned to Instacart's Billing Team
- Managed invoicing for small business retailers generating up $1 million in monthly revenue
- Addressed customer inquiries via e-mail in timely manner to hasten payment turnaround
- Ad hoc analysis with Collections, Business Development, Financial Systems, and Strategic Finance to help resolve retailer disputes
Accounting Consultant
Robert Half
San Francisco, CA
01.2021 - 12.2021
- Employed as a contractor at San Francisco State University (Aug - Dec 2021) and Smartbiz Loans (Jan - July 2021)
- Reconciled ledgers and tracked payments to convert receivables into cash (SF State)
- Served as point of contact for applicants, streamlining their approval process by organizing application materials for bank review (Smartbiz)
- Reached out to customers through phone and email to request additional information if applications were incomplete, explaining requirements when necessary (Smartbiz)
- Audited applications and conducted research to detect and prevent customer fraud (Smartbiz)
- Examined approximately 150 applications/day and secured a total of $41,771,176 in loans for 2,525 small businesses (Smartbiz)
Education
Bachelor of Science - Biotechnology
University of California, Davis
Davis, CAMaster of Business Administration -
San Francisco State University
San Francisco, CA06-2020
Skills
- Advanced Excel (Pivot tables, nested functions, lookups, and Index/Match)
- ERP and CRM suites (Oracle, Salesforce, Zendesk)
- Customer service
- Interpersonal and written communication
Languages
Tagalog
Limited Working
Timeline
Billing Operations Associate
Instacart
11.2022 - Current
Accounting Consultant
DeWinter Consulting
03.2022 - 11.2022
Accounting Consultant
Robert Half
01.2021 - 12.2021
Bachelor of Science - Biotechnology
University of California, Davis
Master of Business Administration -
San Francisco State University