Joseph Bonello
Naples,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and firearms sales at Sportsman's Warehouse. Proven expertise in firearm safety and training, complemented by strong shipping and receiving skills. Adept at enhancing customer satisfaction through effective communication and problem-solving, consistently achieving high service standards.
Overview
2026
2026
years of professional experience
Work History
Firearms Sales Associate
Sportsman's Warehouse
05.2025 - 07.2025
- Assisted customers in selecting firearms and accessories to meet individual needs
- Educated clients on firearm safety practices and proper handling techniques
- Maintained up-to-date knowledge of inventory, including new products and promotions
- Processed sales transactions efficiently while ensuring compliance with regulations
Delivery Driver
Cool Delivery's
03.2025 - 04.2025
- Managed package loading and unloading operations to uphold quality standards throughout transportation.
- Leveraged GPS technology to determine the most efficient routes, minimizing travel time.
- Facilitated efficient package delivery to enhance customer satisfaction and operational efficiency.
- Executed timely deliveries by strategically determining optimal routes to enhance operational efficiency.
Deli Associate
DeRomo's
02.2024 - 03.2024
- Assisted customers with product selections and special requests.
- Managed preparation of deli food trays to ensure quality and presentation standards.
- Regularly cleaned and organized workstations and deli display cases, ensuring optimal presentation
Delivery Driver
Green Apron Cafe
2022 - 03.2022
- Navigated delivery routes efficiently, ensuring timely arrival and customer satisfaction.
- Loaded and unloaded fresh food with care, maintaining product integrity during transit.
- Conducted vehicle inspections to ensure compliance with safety standards and operational efficiency.
- Communicated effectively with customers regarding delivery status and resolved issues promptly.
- Collaborated with team members to optimize delivery schedules and improve service reliability.
- Adapted quickly to changing delivery demands, demonstrating flexibility in high-pressure situations.
Customer Service Associate
Wallgreens
06.2021 - 11.2021
- Enhanced customer satisfaction by ensuring prompt and precise resolution of inquiries.
- Directed efficient transaction processing to maintain high standards of accuracy in cash management.
- Fostered teamwork initiatives aimed at streamlining store organization and elevating product placement effectiveness.
- Directed customer complaint resolution efforts to improve overall service satisfaction.
- Applied in-depth understanding of products and promotions to facilitate informed customer choices.
- Facilitated a welcoming environment while delivering exceptional service to a large customer base, prioritizing customer needs.
- Conducted thorough stock evaluations and developed replenishment strategies to support efficient inventory management.
- Created and facilitated training sessions aimed at improving new associates' knowledge of customer service standards and operational procedures.
Education
High School Diploma -
FLVS
Naples, FL05.2021
Skills
Firearms training
Timeline
Firearms Sales Associate
Sportsman's Warehouse
05.2025 - 07.2025
Delivery Driver
Cool Delivery's
03.2025 - 04.2025
Deli Associate
DeRomo's
02.2024 - 03.2024
Customer Service Associate
Wallgreens
06.2021 - 11.2021
Delivery Driver
Green Apron Cafe
2022 - 03.2022
High School Diploma -
FLVS