Joseph Bosworth

Responsibilities:

• Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
• Developed successful strategies for identifying and converting prospective clients to long-term customers.
• Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, SalesLoft, Zoominfo, Etc.

Responsibilities:

• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Successfully avoided time delivery delays by carefully planning best routes.
• Developed and maintained professional relations between customer, store personnel, and company.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.

Responsibilities:

• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits..
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Accomplishments:

• Greatly improved my Time Management and
  Adaptability Skills
• Continuously in Top employees in Sales Revenue week after week.
• Total Sales Revenue for entire company.: in Top 5 for 3 weeks and in the Top 10 for 8 Consecutive weeks.
• Earned a Shift Manager Role for 2 to 3 shifts a week.

Responsibilities:

• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Answered user product attribute and usage questions to promote satisfactory product ownership experience.
• Identified and solved technical issues using variety of diagnostic tools and tactics.
• Activated accounts for clients interested in new services.