Joseph Boughman
Supervisor
Lancaster,OH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Outgoing, and experienced overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
9
9
years of professional experience
Work History
Customer care Supervisor
Nurx
12.2018 - Current
- Lead my own team of 10 plus Customer Care Agents, built out and run our phone support team
- Exceeds expectations in role.
Team Lead
Assurant Solutions
04.2017
- Assisted in the growth and development of new hires
- Answered questions of frontline reps and assisted them with new claims and existing claim processes.
Assurant Solutions
11.2015 - 07.2018
- New claims, Status claims for T-Mobile devices, US Cellular, Google, Samsung, and Bluegrass Far exceeded expectations, always kept high QA scores and numbers.
Movers Sale Consultant
Alorica
10.2014 - 06.2015
- Worked new move sales for Directv
- Maintained high close rates
- Sold internet and or phone products from many different providers.
Education
GED -
Robert Morgan Educational Center
01.2012
Skills
Root Cause Analysis
Report Writing
Multitasking and Organization
Administration and Operations
Coaching and Mentoring
Documentation and Recordkeeping
Team Development
Team Leadership
Microsoft Office
Google Drive
Problem Resolution
Phone and Email Etiquette
Accomplishments
- Supervised team of upwards to 13 staff members.
- Collaborated with the training and development team to refine the PQSI process and reporting for the operations team.
- Achieved better phones support efficiency by building out, staffing, managing, and molding our very high preforming Nurx phone support team.
- Trained and mentored the phone team Care Coach, Karolann, who's very high preforming and skilled in multiple different tasks.
Timeline
Customer care Supervisor
Nurx
12.2018 - Current
Team Lead
Assurant Solutions
04.2017
Assurant Solutions
11.2015 - 07.2018
Movers Sale Consultant
Alorica
10.2014 - 06.2015
GED -
Robert Morgan Educational Center
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