Joseph Boyer
Tucson,AZ
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
37
37
years of professional experience
Work History
General Manager
Domino's Pizza
Tucson, AZ
03.2023 - Current
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
Customer Service Representative
Domino's Pizza
Tucson, AZ
08.2022 - 03.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
Daycare Worker
My Brother
Tucson, AZ
09.2017 - 08.2021
- I was a manny for my brother's children until the youngest started kindergarten
- Assisted in potty training and diapering children as needed.
- Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Read aloud and played alphabet games to encourage early literacy.
OTR Driver
CFI and CRST
02.2016 - 07.2017
- Navigated routes using GPS systems or maps while following all applicable laws for the area traversed.
- Adhered to all applicable state and federal regulations for operating commercial motor vehicles.
- Operated tractor trailer combinations over long distances to transport goods or materials.
- Assisted in unloading truck when necessary using pallet jacks or forklifts as needed.
- Communicated regularly with dispatch personnel via CB radio or other mobile communication devices.
- Managed paperwork including bills of lading, manifests, inspection reports, accident reports.
- Performed basic maintenance on vehicles such as checking fluid levels and tire pressure.
- Followed company policies and procedures regarding safety, security, and compliance with traffic laws.
- Reported any incidents of mechanical failure or damage promptly upon return from trip.
- Maintained accurate log books of work hours, distances traveled, and fuel purchases.
Field Operator
Baker Hughes Inc
08.2014 - 01.2016
- Reported any incidents or accidents immediately upon occurrence according to company policy.
- Loaded and unloaded trucks with supplies needed for daily operations in the field.
- Maintained communication with colleagues via radio or phone throughout the day.
- Followed established operating procedures when performing tasks in order to maintain efficiency.
- Provided assistance in troubleshooting issues with machinery or equipment as requested by supervisor.
- Completed basic repairs and escalated major maintenance requirements to proper personnel.
Electrical Apprentice
Newby, Kenny, Pyramid Corporation
06.2011 - 07.2014
- Worked with a variety of materials including PVC conduits, copper wiring, aluminum wiring and MC cables.
- Pulled wires through conduit runs using fish tapes or pull strings when necessary.
- Assembled junction boxes according to code requirements.
- Installed conduit systems including EMT, rigid conduit, flexible conduit.
- Ran cable trays for power distribution from main panels to branch circuits.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Maintained accurate documentation of all work performed.
- Worked in team-based environment to accomplish projects.
- Maintained organization, cleanliness and safety in work areas.
- Followed relevant electrical and building codes for each job.
Services Manager
USAF
01.1987 - 01.2011
- Analyzed performance metrics to identify trends and recommend process improvements.
- Reviewed incoming requests from customers, assigned tasks accordingly, and tracked progress until completion.
- Conducted regular meetings with staff to review customer feedback and discuss strategies for improving service levels.
- Collaborated with senior management on developing a long-term vision for the services department.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
Education
High School Diploma -
Home Schooled
06-1986
Skills
- Operations Oversight
- Sales
- Customer Relationship Management
- Schedule Management
- Service Quality Improvement
- Loss Prevention
- Quality Management
Accomplishments
Awarded the Domino's Rookie GM of the Year 2023
Timeline
General Manager
Domino's Pizza
03.2023 - Current
Customer Service Representative
Domino's Pizza
08.2022 - 03.2023
Daycare Worker
My Brother
09.2017 - 08.2021
OTR Driver
CFI and CRST
02.2016 - 07.2017
Field Operator
Baker Hughes Inc
08.2014 - 01.2016
Electrical Apprentice
Newby, Kenny, Pyramid Corporation
06.2011 - 07.2014
Services Manager
USAF
01.1987 - 01.2011
High School Diploma -
Home Schooled