Joseph Brand
Outback Steakhouse
Tampa,FL
3
Languages
1
Certification
18
years of professional experience
Detail-oriented professional with over 17 years of experience in the service industry, specializing in front-of-house operations. Proven ability to thrive in fast-paced environments while maintaining efficiency and dependability. Proven leader amongst peers as Key shift leader, bar trainer, and established regular clientele through exceptional service. Well versed in customer recovery and problem resolution with guests.
Work History
Server, Bar, Key
13 Years 1 Month- Delivered quality service to patrons in high volume setting, facilitated seamless experiences by engaging with consumers, assisted and led co-workers as Key shift leader, resolved consumer issues with attentiveness and empathy. Worked side by side with Salary Managers to execute action plans and educate new employees.
- Supervisor: James Sherrard
- Starting Pay/Date: $5.00 / July 2013
- Ending Pay/Date: $19.00 / Current
Host
3 Months- Greeted guests warmly, upsold menu items, led parties to tables, conducted bathroom checks, assisted servers with food service and took drink orders.
- Supervisor: Corey
- Starting Pay/Date: $8.00
- Ending Pay/Date: $8.00
Lifeguard
6 Months- Scanned pool and deck to ensure safety, maintained cleanliness through sweeping, scrubbing, and hosing down, trained fellow lifeguards, assisted patrons with various needs.
- Supervisor: Victoria Cooper
- Starting Pay/Date: $8.50/May 2012
- Ending Pay/Date: $9.10/ Nov. 2012
Delivery Driver
2 Years 1 Month- Package and distribute products to customers, sauce and top pizzas, prep food, opening and closing the store, Maintained a clean store environment through daily cleaning routines.
- Supervisor: Dan Chacerton
- Starting Pay/Date: $7.25/ August 2009
- Ending Pay/Date: $7.56/ September 2011
- Knowledge Acquired: Face-to-face customer service, working in a fast-paced environment, opening and closing a business, prepping food, telephone skills, handling finances, competitive upselling.
Sales Representative
2 Months- Managed cashier operations, engaged customers on product features, replenished apparel stock.
- Supervisor: Liz
- Starting Pay/Date: $11.50/November 2008
- Ending Pay/Date: $11.50/January 2009
- Knowledge Acquired: Handling finances, face-to-face customer service, competitive upselling, persuasion.
Truck Loader
2 Months- Scanned and loaded packages into trucks, ensuring accurate inventory management and timely dispatch.
- Supervisor: Pete
- Starting Pay/Date: $8.50/June 2008
- Ending Pay/Date: $8.50/August 2008
- Learned proper techniques for lifting heavy parcels and loading trucks
Education
High school diploma
- Dean's List 2007-2008
- 3.9 GPA
Associate of Arts - Finance And Economics
Skills
Verbal and written skills
Pharmacology expertise
Patient communication skills
Food safety practices
Employee training
Conflict resolution
Proficient in Microsoft Word
Excel
Powerpoint
Guest Recovery
Accomplishments
- Multiple Employee of the Month recipient
- Consistent perfect or near perfect scores on guest reviews
Certification
- Information and Security PCI
- Preventing Workplace Harassment
- Responsible Beverage Service
- Preventing Discrimination and Harassment
- Annual Training MGT/FOH
- Food Safety Program
- Unconscious Bias and Awareness
- BBI Gluten Free
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Host
Smokey Bones
05.2022 - 08.2022Read More
Server, Bar, Key
Outback Steakhouse
07.2013 - CurrentRead More
Lifeguard
YMCA Suncoast
05.2012 - 11.2012Read More
Delivery Driver
Papa John’s Inc.
08.2009 - 09.2011Read More
Sales Representative
Lululemon Athletica
11.2008 - 01.2009Read More
Truck Loader
United Parcels Service
06.2008 - 08.2008Read More
Cushing Academy
High school diploma
Read More
Hillsborough Community College
Associate of Arts from Finance And Economics
Read More
Cover Letter
- Name: Joseph Brand
- Address: 8110 Colonial Village Drive, Apt. 107, Tampa, FL, 33625
- Email: josephdbrand@aol.com
- Phone Number: (656) 234-3867