Joseph Brawner
Lithonia,GA
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in my future role.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Everise
05.2024 - Current
- Answered inbound calls, emails, and chats in a professional and courteous manner.
- Provided accurate information about products, services, and company policies.
- Resolved customer concerns efficiently by listening, empathizing, and offering solutions.
- Processed customer orders, returns, and account updates.
- Documented customer interactions and maintain accurate records in the system.
- Escalated complex issues to the appropriate department or supervisor.
- Exceeded performance goals related to call quality, response time, and customer satisfaction.
- Maintained a positive, team-oriented attitude in a fast-paced environment.
Medical Call Center Representative
Medcura
01.2023 - 04.2024
- Managed inbound medical inquiries, providing accurate information and support to patients and healthcare providers.
- Utilized electronic health record systems to document patient interactions and update medical histories efficiently.
- Coordinated with healthcare professionals to schedule appointments, ensuring optimal patient flow and satisfaction.
- Assisted patients in navigating insurance processes, verifying coverage and benefits for medical services.
- Resolved complex patient issues through effective communication and problem-solving techniques, fostering trust and loyalty.
- Collaborated with cross-functional teams to streamline operational workflows, reducing wait times and enhancing service delivery.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
Education
High School -
Lithonia High School
Lithonia, GA01.2025
Certificate - Surgical Techniologist
Emory University
Atlanta, GA08-2025
Skills
- Customer Relationship Management (CRM)
- Call Center Operations
- Conflict Resolution
- Communication & Active Listening
- Multitasking
- Microsoft Office & Google Workspace
- Critical thinking
- Active listening
- Customer service
- Data entry
- Customer relations
- Problem resolution
Languages
English
Full Professional
Timeline
Call Center Representative
Everise
05.2024 - Current
Medical Call Center Representative
Medcura
01.2023 - 04.2024
High School -
Lithonia High School
Certificate - Surgical Techniologist
Emory University