Joseph Bressel
Prescott Valley,AZ
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management, marketing, OSHA safety, HR management and excellent customer service. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
18
18
years of professional experience
Work History
General Manager of Operations
Ocean Blue Car Wash
Prescott Valley , AZ
2010.03 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Established quality assurance processes to ensure customer satisfaction.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Managed training programs for new employees, including orientation and onboarding activities.
- Ensured accuracy of payroll information for ten locations by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Successfully oversaw the scheduling of all personnel at ten diverse locations.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Resolved conflicts between employees or customers in a professional manner.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Monitored and evaluated district performance to ensure goals were met.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Developed and implemented successful social media campaigns to support company objectives.
- Managed the daily operations of all assigned social media accounts.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and TikTok.
- Engaged with and addressed online messages and reviews.
- Ensured compliance with federal, state and local employment laws.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Created job postings, tracked applicants and maintained applicant database.
- Conducted background checks and reference checks of prospective employees.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Held exit interviews and documented information discussed with employees.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Ensured compliance with OSHA regulations related to safety practices.
Customer Service Manager
Walmart
Prescott , AZ
2006.06 - 2010.03
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed a diverse team consisting of cashiers, door greeters, and cart pushers.
- Managed large sums of money with efficiency.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ2019-03
Skills
- Staff Development
- Inventory Control
- Financial Management
- Workflow Optimization
- Organizational Management
- Customer Service
- Labor Relations
- Business Development
- Marketing
- Health and safety compliance
- Schedule oversight
- Employee Motivation
- Business Administration
- Multi-site operations
- Budgeting and cost control
- High-pressure environments
Affiliations
- Reading & Writing.
- Cooking.
- Photography.
- Laser Cutting.
- Being outdoors.
- Health & Excercise.
References
References available upon request.
Timeline
General Manager of Operations
Ocean Blue Car Wash
2010.03 - Current
Customer Service Manager
Walmart
2006.06 - 2010.03
Bachelor of Science - Business
University of Phoenix
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