Joseph Brincat

Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with a strong understanding of all network, communication, and security protocols. Self-motivated with a background in equipment installation and repairing products onsite. with over 5 years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics, and web analytics.

In my previous role at [Twitter], I was frequently faced with unique challenges that required innovative solutions. For example, when a major software update caused widespread customer confusion, I spearheaded the development of an intuitive, step-by-step guide that not only resolved the immediate issue but also improved overall customer satisfaction. This proactive approach reduced support call volume by 30% and was praised by both customers and management.

Moreover, I have consistently demonstrated my ability to handle high-pressure situations with ease. During a critical system outage, I collaborated with cross-functional teams to implement a temporary workaround that restored partial functionality while the root issue was being addressed. This swift action minimized downtime and maintained customer trust during a potentially damaging incident.

My ability to communicate technical information clearly and empathetically has been a cornerstone of my success in customer service. I take pride in my ability to connect with customers, understand their needs, and provide tailored solutions that enhance their experience. I am also adept at using various CRM and ticketing systems to manage and resolve issues efficiently.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Supervised team of 10 Junior loan officers
• Achieved product growth through effectively helping with KPI tracking and management pointing out what trends aren't service the customer effectively

Hubspot

I taught myself how to edit comp and process audio, from working with youtube and various methods of mixing music.

I've had great mentors and like everything else I have my skill set honed in through trial and error.

I started writing songs when I was a late teenage then later changed to mixing and producing my friends and people that knew me to get me through colledge.