Summary
Overview
Work History
Education
Skills
Certification
Affiliations
https://www.linkedin.com/in/jay-bromander-2282621/
Timeline
Generic

Joseph Bromander

Stoneham,MA

Summary

Resourceful Solution Architect with 15 years of experience in customer relationship management and implementation support. I have excellent business acumen and a proven track record of driving technical sales and revenue growth. My friendly and outgoing personality helps me build key relationships through effective communication, customer service, and negotiation skills. I have a successful history of motivating teams to execute business opportunities and close sales in fast-paced environments with tight deadlines. I am highly skilled in identifying business needs and matching them to product features. My communication skills are excellent, and I have extensive experience working with clients and partners. Being detail-oriented, I am a team player with strong organizational skills and the ability to handle multiple projects.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Subject Matter Expert

Axonius
Boston, Ma
09.2022 - 04.2023
  • Analyzed customer service trends to triage feature requests and escalate to Engineering team.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Created 2 White papers on Solutions and Dash-boarding tips for Customer Portal
  • Bolstered customer retention by creating and offering unique 2 Unrealized Value Reports
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Monitored and tracked user progress to identify improvement opportunities
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Sr. Virtual Networking and Cloud Solution Engineer

VMware, INC
Boston, MA
01.2021 - 08.2022
  • Delivered pre-sales technical support for NSX family of products (NSX-T, AVI,VeloCloud, vRNI, Advanced Threat Protection)
  • Presented at Annual VMUG Boston (VmWare User Group)
  • Developed NSX-T architecture strategy to specifically align with employer business goals.
  • Maintained current and in-depth understanding of customers business processes, needs and objectives.
  • Mentored Regional SE team of 7, Sharing skills and expertise and encouraged each member to identify opportunities to present and suggestions for improvement.
  • Broke down technical ideas and issues into non-technical terms for business executives.
  • Participated in weekly meetings with client to discuss project direction and milestone achievement.
  • Presented Advanced Security technologies for NSX security.
  • Participated in Quarterly Business Reviews for customer architecture strategies to senior leadership.
  • Integrated third-party tools and components into applications.
  • Collaborated with clients to define solution requirements.
  • Partnered with development team on product development and application support plans.

Technical Solutions Architect

Cisco Systems, Inc.
Boston, MA
11.2017 - 11.2020
  • Lead customer facing subject matter expert (SME) responsible for driving customer activities and discussions that led to preference of Cisco Tetration product
  • Authored USE case guidelines to expedite deployment of Tetration through ready-made frameworks.
  • Maintained current and in-depth understanding of customers business processes, needs and objectives.
  • Maintained current and in-depth understanding of industry security trends and direction.
  • Participated in weekly meetings with client to discuss product direction and milestone achievement.
  • Drafted visual representations of Tetration software architecture design for presentation to Customers stakeholders , Partners and at Cisco User Group events.
  • Managed POC installation,System upgrades and deployment projects as well as on-site training for Tetration operators
  • 2 year Sales Champion
  • Worked with developers and engineers to realize technological solutions.
  • Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
  • Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.

Pre-Sales Customer Engineer - Team Lead

RedSeal
Boston, MA
03.2015 - 10.2017
  • Cultivated and maintained strong relationships with customers to ensure positive customer experience.
  • Wrote detailed technical SOW for post sales Services Engagements.
  • Tracked sales data for analysis and forecasting.
  • Assisted customers in troubleshooting product issues and provided on sight technical support.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Organized daily product demonstrations
  • Successfully completed 4 POC's resulting in 4 new Logos'
  • Worked with customers and engineering team to determine new feature requirements.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Presented technical presentations to clients to explain product features and benefits.
  • Utilized creative problem-solving skills to overcome technical challenges in the sales process.
  • Wrote detailed technical documentation for company products.

Pre-Sale Partner Solution Engineer

Cariden
Boston, MA
07.2011 - 02.2015
  • Organized product demonstrations and trial installations of equipment to promote products
  • Create/Wrote New Product Design for "Desktop Cariden " for use by Technology Partners.
  • Responded to specific customer requests, including RFP/RFI responses
  • Worked closely with Partners promoting product and delivering technical sales support.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Presented at 4 Trade shows annually for product features and benefits.
  • Created product training plans centered on customer success and satisfaction.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Presented technical presentations to clients to explain product features and benefits.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Organized product demonstrations and trial installations of equipment to promote products.
  • Wrote detailed technical documentation for company products.
  • Helped team implement successful sales strategies for complex engineering projects.

Presales Consultant

Cisco Systems, Inc.
Boston, MA
10.1997 - 06.2011
  • Helped customers achieve business objective by holding yearly product roadmap and new feature reviews.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Utilized creative problem-solving skills to overcome technical challenges in sales process.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
  • Coordinated weekly design meetings with internal departments groups
  • Communicated with Sr. Managers to deliver monthly updates on project milestones and deadlines.
  • Provided input for overall bookings forecasts for assigned accounts.
  • Delivered weekly technical sales presentations to Customers
  • Attended two trade shows yearly to promote products and network with industry contacts.
  • Wrote detailed technical documentation for Carrier Routing -1 product.
  • Presented technical presentations to clients to explain product features and benefits.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.
  • Tracked sales data for analysis and forecasting.
  • Wrote detailed technical documentation for company products.
  • Created product training plans centered on customer success and satisfaction.

Education

No Degree - Computer Networking And Telecommunications

Northeastern University
Boston, MA
05.2000

Associate of Science - Electrical Enginering

Middlesex Community College - Bedford
Bedford, MA
05.1982

Skills

  • Presenting Cases
  • RFP Responses
  • Solution Architecture
  • Data Center Migrations
  • Industry Trends
  • Customer Engagement Strategies
  • Security Standards/Best Practices
  • Competitive Assessment
  • Virtualization Security
  • Restful API
  • OSI Network Layers Understanding
  • Teamwork and Collaboration
  • Self-Motivated

Certification

  • MPLS/Traffic Engineering, Cisco - 2006
  • Routing Training - 1999
  • CyberSecurity Training - 2015
  • NSX-T, VMware - 2021
  • Advanced Threat Protection, Vmware - 2021
  • AVI, Vmware - 2021
  • VeloCloud, Vmware - 2021
  • vRNI Training - 2021
  • NSX-Distributed Firewall Training - 2022

Affiliations

NATIONAL ICE HOCKEY OFFICIALS ASSOCIATION

https://www.linkedin.com/in/jay-bromander-2282621/

Linkedin Profile

Timeline

Subject Matter Expert

Axonius
09.2022 - 04.2023

Sr. Virtual Networking and Cloud Solution Engineer

VMware, INC
01.2021 - 08.2022

Technical Solutions Architect

Cisco Systems, Inc.
11.2017 - 11.2020

Pre-Sales Customer Engineer - Team Lead

RedSeal
03.2015 - 10.2017

Pre-Sale Partner Solution Engineer

Cariden
07.2011 - 02.2015

Presales Consultant

Cisco Systems, Inc.
10.1997 - 06.2011

No Degree - Computer Networking And Telecommunications

Northeastern University

Associate of Science - Electrical Enginering

Middlesex Community College - Bedford

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Joseph Bromander