Joseph Brook
Woodsville,NH
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Service Advisor
Crosstown Chrysler Jeep Dodge
10.2018 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Tire Warehouse Assistant Manager
Monroe Muffler And Brake
04.2016 - 10.2018
- Organized inventory for efficient stock management and order fulfillment.
- Improved operational efficiency by maintaining accurate inventory records.
- Assisted in loading and unloading shipments, ensuring timely delivery.
- Enhanced team productivity with effective collaboration and communication.
Education
High School Diploma -
Lyndon Institute
Lyndonville, VT06-2013
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Service recommendations
- Complaint resolution
- Repairs scheduling
- Client rapport
- Sales expertise
- Calm and professional under pressure
- Service upselling
Languages
English
Full Professional
Interests
- Gym Workouts
- Team Sports
- Micro Learning
Timeline
Service Advisor
Crosstown Chrysler Jeep Dodge
10.2018 - Current
Tire Warehouse Assistant Manager
Monroe Muffler And Brake
04.2016 - 10.2018
High School Diploma -
Lyndon Institute
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