Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
background-images

Joseph Brook

Woodsville,NH

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.


Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Service Advisor

Crosstown Chrysler Jeep Dodge
10.2018 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Tire Warehouse Assistant Manager

Monroe Muffler And Brake
04.2016 - 10.2018
  • Organized inventory for efficient stock management and order fulfillment.
  • Improved operational efficiency by maintaining accurate inventory records.
  • Assisted in loading and unloading shipments, ensuring timely delivery.
  • Enhanced team productivity with effective collaboration and communication.

Education

High School Diploma -

Lyndon Institute
Lyndonville, VT
06-2013

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Service recommendations
  • Complaint resolution
  • Repairs scheduling
  • Client rapport
  • Sales expertise
  • Calm and professional under pressure
  • Service upselling

Languages

English
Full Professional

Interests

  • Gym Workouts
  • Team Sports
  • Micro Learning

Timeline

Service Advisor

Crosstown Chrysler Jeep Dodge
10.2018 - Current

Tire Warehouse Assistant Manager

Monroe Muffler And Brake
04.2016 - 10.2018

High School Diploma -

Lyndon Institute
Joseph Brook