Summary
Work History
Education
Skills
Timeline
Manager

Joseph Brooks

Harvest,AL

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Planet Fitness. Skilled in complex problem-solving and effective communication, I've driven improvements in service delivery and staff agility. Expert in SEO optimization, significantly boosting online visibility and user experience at Adept Digital Design. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Work History

Manager

Planet Fitness
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Manager

Lowes Home Improvment
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

SEO Consultant

Adept Digital Design
  • Provided SEO recommendations to improve site architecture, optimizing crawlability, and indexation for search engines.
  • Trained internal teams on SEO principles, enabling them to effectively optimize online content for search engine visibility.
  • Enhanced user experience by analyzing website performance data and making necessary adjustments to web design elements.
  • Improved website rankings by conducting keyword research and implementing on-page optimization techniques.

Education

General Education - Computer Engineering

Calhoun Community College
Huntsville

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Timeline

Manager

Planet Fitness

Manager

Lowes Home Improvment

SEO Consultant

Adept Digital Design

General Education - Computer Engineering

Calhoun Community College

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Joseph Brooks