JOSEPH BROOKS
Huntsville
Summary
Dynamic team player with a positive attitude and strong customer service skills, honed at Toyota Motor Manufacturing. Proven ability to enhance operational efficiency through attention to detail and effective collaboration. Trained new staff, ensuring adherence to safety protocols while maintaining a clean work environment, contributing to overall team success.
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Team Member
Toyota Motor Manufacturing
06.2021 - 12.2025
- Assisted in daily operations to ensure smooth workflow and customer satisfaction.
- Learned safety protocols and proper use of equipment to maintain a safe work environment.
- Collaborated with team members to fulfill tasks efficiently during peak hours.
- Engaged with customers, providing product information and assistance as needed.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Followed established procedures for quality control to uphold service standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Crew Member
Dairy Queen Grill & Chill
06.2019 - 01.2021
- Delivered exceptional customer service in fast-paced environments, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Collaborated with team members to maintain cleanliness and organization of work areas, enhancing operational efficiency.
- Trained new crew members on standard procedures and safety protocols, promoting a safe workplace culture.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies promptly.
- Executed food preparation tasks adhering to health and safety regulations, maintaining quality standards consistently.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Completed milkshakes and ice cream desserts for customers.
Education
Associate of Applied Science - Computer And Information Sciences
J F Drake State Technical
Huntsville, AL05-2027
High School Diploma -
Huntsville Highschool
Huntsville, AL05-2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cleaning
- Cash handling
- Workplace safety
- Flexible schedule
Timeline
Team Member
Toyota Motor Manufacturing
06.2021 - 12.2025
Crew Member
Dairy Queen Grill & Chill
06.2019 - 01.2021
Associate of Applied Science - Computer And Information Sciences
J F Drake State Technical
High School Diploma -
Huntsville Highschool