Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Brown

Zephyrhills,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Dealer Approval Representative

Driven Brands LLC
09.2021 - Current
  • Answered and directed phone calls and liaised with customers in person.
  • Kept records of inquiries, complaints and comments.
  • Resolved customer issues and escalated complex issues to manager.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Order parts from dealership to fit specific vehicles
  • Interact with insurance companies to ensure approval of work needed
  • Responsible for payments using company card, fill out expense reports

Pest Technician

Massey Services
03.2021 - 08.2021
  • Complied with safety guidelines and regulations with during pest control processes.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Applied pest control barrier to new construction homes

Produce Clerk

Publix Super Markets Inc
03.2016 - 03.2021
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Inspected produce to update and adjust pricing information.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Team Lead

Kmart
12.2011 - 03.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Education

Civil Engineering

University of Maine
Orono, ME

High School Diploma -

Penobscot Valley High School
Howland, ME
06.2009

Skills

  • Guest Service
  • Dealer Training
  • Microsoft Word
  • Organization and Time Management
  • Dependable and Responsible

Timeline

Dealer Approval Representative

Driven Brands LLC
09.2021 - Current

Pest Technician

Massey Services
03.2021 - 08.2021

Produce Clerk

Publix Super Markets Inc
03.2016 - 03.2021

Team Lead

Kmart
12.2011 - 03.2016

Civil Engineering

University of Maine

High School Diploma -

Penobscot Valley High School

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