Joseph Brown
Technician
Tucson,AZ
Summary
Reliable, customer-oriented, worker with a history of meeting company needs with consistent and organized practices. Adaptive leader and team-player skilled in working under pressure and resolving challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Tire & Wheel Alignment /Technician(Service Spc.)
RNR Tire Express
Tucson, AZ
08.2024 - Current
- Responsible for overseeing all activity within our service shop and providing excellent customer service.
- Prioritizing “SERVING our customers and not just providing them service”.
- Ensuring shop safety guidelines are followed, paperwork is completed and maintaining shop inventory, product, tools and equipment.
- Ability to mount, balance & install tires & wheels
- Use of tire and balancing machines
- Front end steering and suspension repair
- Meeting shop targets/goals
- Strong verbal communication skills in noisy environment
- Completing complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintaining a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintaining clean and organized workshop
- Road-tested vehicles to assess tire performance and identify additional issues and performing inspection to confirm resolution.
- Ensured accurate diagnosis through the use of advanced computerized equipment and software systems.
- Explaining diagnostic results to customers and recommended best course of action.
- Assisting customers with selecting correct brand, type and size of tire for vehicle.
- Educated customers about tire maintenance, repair and replacement.
Food Service Associate
Marathon
Tucson, AZ
07.2023 - 07.2024
- Ensured customer satisfaction by providing excellent customer service and addressing requests promptly and professionally,
- Developed and maintained positive relationships with customers to enhance service.
- Handled cash transactions and kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Cross-trained in other positions to support staff and meet customer needs and demands.
Seasonal Sales Associate
Roses, Variety Wholesalers
Augusta, Georgia
10.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Insurance Customer Service Retention Specialist
Sitel
Augusta, Ga
04.2020 - 10.2020
- Provided resolutions to customers related to account management or set up, website / mobile app navigation, payment/ billing support and troubleshooting tech support.
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM Customer relationship management software and call tracking tools to assist an average of 55 customers each day
- Assisted with customer inquiries, complaints, and requests for information regarding their Progressive insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Conferenced with licensed insurance agents or other departments to handle out of scope questions.
- Maintained key performance indicators including but not limited to: Average handle time(AHT), customer satisfaction scores (CSats), after call work(ACW), SpecStat, first call resolution(FCR), etc.
- Pitched customer service surveys to identify areas of improvement in customer retention and maintain specstat metric.
- Analyzed customer feedback with coach and developed new techniques to ensure customer retention.
Customer Service Representative
VXI Global Solutions LLC
Tucson, AZ
12.2018 - 03.2020
- Answered constant flow of customer calls with minimal wait times
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, responding to the customers needs and creating positive experiences.
Live Hanger
Tyson Foods
Monroe, Nc
10.2017 - 11.2018
- Slaughtered animals in accordance with religious laws and verified carcasses met specified religious standards.
- Shackled and suspended live or slaughtered animals from conveyor for killing, scalding and removal of feathers.
- Removed live animals from shipping crates and picked up slaughtered birds from platforms and chilling vats to hang on shackles of conveyor.
Food Service Worker
Pizza Hut
Monroe, NC
01.2017 - 09.2017
- Preparing and presenting all food to brand standards
- Handled orders placed in person, online and via telephone. Utilized POS system to receive and process food and beverage orders.
- Collaborated with kitchen staff and utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Construction Worker
Independent
Tucson, AZ
12.2015 - 12.2016
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Collaborated with architects and engineers to ensure accurate implementation of design plans while maintaining structural integrity.
- Operated forklifts and boom lifts to complete various tasks.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
Food Service Worker
Wingstop Restaurant
Tucson, AZ
07.2014 - 11.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Food Service Worker
Chick-fil-A
Tucson, AZ
08.2013 - 06.2014
- Provided exceptional customer service by ensuring that products and guest experience are consistent with Chik-Fil-A brand, culture, and standard of excellence. Upheld “Core Values of the Business”
- Courteously greeted guests, took orders, explained and suggested menu items
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Food Service Worker
McDonald’s
Tucson, AZ
05.2011 - 08.2013
- Greeting customers with a smile.
- Partnering with other Crew and Managers to meet target goals during your shift.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Butler High School
Augusta, GA05.2010
Skills
- Windows 2000/XP, Mac OS X
- MS Office 2000/XP (Word, Excel, Power Point)
- Communication: MS Teams,Outlook, Slack, Zoom,
- Workday, AWS
- Call Center Customer Service
- Customer Relationship Management (CRM):Salesforce
- POS Systems
- Knowledge Based Articles
- Empathetic
- Critical Thinker
- Problem Solver
- Strong Verbal and Written Communication
- Quality Assurance
- Data Entry
- Effective multitasking
- Independent Worker
Timeline
Tire & Wheel Alignment /Technician(Service Spc.)
RNR Tire Express
08.2024 - Current
Food Service Associate
Marathon
07.2023 - 07.2024
Seasonal Sales Associate
Roses, Variety Wholesalers
10.2020 - 02.2021
Insurance Customer Service Retention Specialist
Sitel
04.2020 - 10.2020
Customer Service Representative
VXI Global Solutions LLC
12.2018 - 03.2020
Live Hanger
Tyson Foods
10.2017 - 11.2018
Food Service Worker
Pizza Hut
01.2017 - 09.2017
Construction Worker
Independent
12.2015 - 12.2016
Food Service Worker
Wingstop Restaurant
07.2014 - 11.2015
Food Service Worker
Chick-fil-A
08.2013 - 06.2014
Food Service Worker
McDonald’s
05.2011 - 08.2013
Butler High School