Joseph Brown
Technician
Tucson,AZ
Summary
Reliable, customer-oriented, worker with a history of meeting company needs with consistent and organized practices. Adaptive leader and team-player skilled in working under pressure and resolving challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Tire & Wheel Alignment /Technician(Service Spc.)
RNR Tire Express
08.2024 - Current
- Responsible for overseeing all activity within our service shop and providing excellent customer service.
- Prioritizing “SERVING our customers and not just providing them service”.
- Ensuring shop safety guidelines are followed, paperwork is completed and maintaining shop inventory, product, tools and equipment.
- Ability to mount, balance & install tires & wheels
- Use of tire and balancing machines
- Front end steering and suspension repair
- Meeting shop targets/goals
- Strong verbal communication skills in noisy environment
- Completing complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintaining a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintaining clean and organized workshop
- Road-tested vehicles to assess tire performance and identify additional issues and performing inspection to confirm resolution.
- Ensured accurate diagnosis through the use of advanced computerized equipment and software systems.
- Explaining diagnostic results to customers and recommended best course of action.
- Assisting customers with selecting correct brand, type and size of tire for vehicle.
- Educated customers about tire maintenance, repair and replacement.
Food Service Associate
Marathon
07.2023 - 07.2024
- Ensured customer satisfaction by providing excellent customer service and addressing requests promptly and professionally,
- Developed and maintained positive relationships with customers to enhance service.
- Handled cash transactions and kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Cross-trained in other positions to support staff and meet customer needs and demands.
Seasonal Sales Associate
Roses, Variety Wholesalers
10.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Insurance Customer Service Retention Specialist
Sitel
04.2020 - 10.2020
- Provided resolutions to customers related to account management or set up, website / mobile app navigation, payment/ billing support and troubleshooting tech support.
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM Customer relationship management software and call tracking tools to assist an average of 55 customers each day
- Assisted with customer inquiries, complaints, and requests for information regarding their Progressive insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Conferenced with licensed insurance agents or other departments to handle out of scope questions.
- Maintained key performance indicators including but not limited to: Average handle time(AHT), customer satisfaction scores (CSats), after call work(ACW), SpecStat, first call resolution(FCR), etc.
- Pitched customer service surveys to identify areas of improvement in customer retention and maintain specstat metric.
- Analyzed customer feedback with coach and developed new techniques to ensure customer retention.
Customer Service Representative
VXI Global Solutions LLC
12.2018 - 03.2020
- Answered constant flow of customer calls with minimal wait times
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, responding to the customers needs and creating positive experiences.
Live Hanger
Tyson Foods
10.2017 - 11.2018
- Slaughtered animals in accordance with religious laws and verified carcasses met specified religious standards.
- Shackled and suspended live or slaughtered animals from conveyor for killing, scalding and removal of feathers.
- Removed live animals from shipping crates and picked up slaughtered birds from platforms and chilling vats to hang on shackles of conveyor.
Food Service Worker
Pizza Hut
01.2017 - 09.2017
- Preparing and presenting all food to brand standards
- Handled orders placed in person, online and via telephone. Utilized POS system to receive and process food and beverage orders.
- Collaborated with kitchen staff and utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Construction Worker
Independent
12.2015 - 12.2016
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Collaborated with architects and engineers to ensure accurate implementation of design plans while maintaining structural integrity.
- Operated forklifts and boom lifts to complete various tasks.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
Food Service Worker
Wingstop Restaurant
07.2014 - 11.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Food Service Worker
Chick-fil-A
08.2013 - 06.2014
- Provided exceptional customer service by ensuring that products and guest experience are consistent with Chik-Fil-A brand, culture, and standard of excellence. Upheld “Core Values of the Business”
- Courteously greeted guests, took orders, explained and suggested menu items
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Food Service Worker
McDonald’s
05.2011 - 08.2013
- Greeting customers with a smile.
- Partnering with other Crew and Managers to meet target goals during your shift.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Butler High School
Augusta, GA05.2010
Skills
- Windows 2000/XP, Mac OS X
- MS Office 2000/XP (Word, Excel, Power Point)
- Communication: MS Teams,Outlook, Slack, Zoom,
- Workday, AWS
- Call Center Customer Service
- Customer Relationship Management (CRM):Salesforce
- POS Systems
- Knowledge Based Articles
- Empathetic
- Critical Thinker
- Problem Solver
- Strong Verbal and Written Communication
- Quality Assurance
- Data Entry
- Effective multitasking
- Independent Worker
Timeline
Tire & Wheel Alignment /Technician(Service Spc.)
RNR Tire Express
08.2024 - Current
Food Service Associate
Marathon
07.2023 - 07.2024
Seasonal Sales Associate
Roses, Variety Wholesalers
10.2020 - 02.2021
Insurance Customer Service Retention Specialist
Sitel
04.2020 - 10.2020
Customer Service Representative
VXI Global Solutions LLC
12.2018 - 03.2020
Live Hanger
Tyson Foods
10.2017 - 11.2018
Food Service Worker
Pizza Hut
01.2017 - 09.2017
Construction Worker
Independent
12.2015 - 12.2016
Food Service Worker
Wingstop Restaurant
07.2014 - 11.2015
Food Service Worker
Chick-fil-A
08.2013 - 06.2014
Food Service Worker
McDonald’s
05.2011 - 08.2013
Butler High School
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