JOSEPH BROWN

• Documented findings and insights for analysis and future reference.
• Collaborated with IT teams to implement advanced tools and technologies.
• Assessed programs to identify risks, facilitating timely responses.
• Drafted comprehensive documents outlining processes and best practices.
• Engaged in training sessions to improve methodological skills.
• Communicated with stakeholders to monitor industry trends effectively.
• Identified customer needs promptly, ensuring efficient service delivery.
• Administered server environments to maintain optimal performance and security.
• Deployed virtualization technologies such as Nutanix, VMware ESX, ESXi, vSphere or Hyper-V for server consolidation projects.

• Administered server environments ensuring optimal performance and security.
• Configured and maintained network systems for seamless connectivity and reliability.
• Implemented backup solutions to safeguard critical data across all platforms.
• Monitored system performance, identifying issues for timely resolution.
• Documented system configurations and processes for compliance and training purposes.
• Provided technical support to users, resolving hardware and software issues promptly.
• Provided technical support to end users for all hardware and software related issues.
• Diagnosed network problems using advanced troubleshooting techniques and tools.
• Collaborated with other team members to develop new system architectures to meet changing business requirements.
• Configured user accounts, permissions and access rights in accordance with company guidelines.
• Maintained and administered various system software including Windows Server, Exchange, SQL Server.
• Performed server hardware installations, maintenance, upgrades and repairs as needed.
• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
• Increased system security and performance with proactive changes.
• Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
• Deployed virtualization technologies such as Nutanix, VMware ESX, ESXi, vSphere or Hyper-V for server consolidation projects.
• Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

• Resolved user and network issues promptly to ensure operational continuity.
  Maintained high availability of Microsoft Network services, including Email and SQL Servers.
  Installed and configured Cisco networking equipment, including routers and switches.
  Administered Windows Server systems and provided support for VMware and Linux environments.
  Designed and supported Active Directory across multiple environments for enhanced security.
  Implemented and maintained Windows networking infrastructure, including DNS and DHCP.
  Executed regular system backups, restores, and disaster recovery planning.
  Provided end-user support for Windows, Mac OSX, and network connectivity issues.

• Administered and supported network and application infrastructure, focusing on Cisco and HP systems.
  Maintained uptime for client applications according to established service and operating level agreements.
  Monitored and troubleshot Exchange server alongside associated email transport technologies.
  Configured Juniper WAN Accelerator and firewall, enhancing security in branch offices.
  Coached team members while conducting comprehensive systems reviews for procedural adherence.
  Managed backups using VERITAS Backup Exec to ensure data integrity.

Executed installation and configuration of ESX server environments.
Migrated physical servers to virtual using hot and cold cloning technology in VMware.
Created clusters and configured High Availability (HA) and Distributed Resource Scheduler (DRS).
Developed templates for deploying virtual servers, enhancing efficiency.
Established backup policies and configured alerts for backup processes.
Managed VMotion virtual switch configurations and VLAN setups in Virtual Center.
Allocated SAN space for ESXi hosts, scanning and configuring LUNs effectively.
Performed troubleshooting on ESX host issues, VMware update manager, and disaster recovery processes.