Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Joseph Bruna

Rathdrum,ID

Summary

Dynamic Account Manager with a proven track record at Cleanharbors BPS Group, excelling in client relations and contract negotiation. Recognized for enhancing client satisfaction and retention through exceptional service and proactive problem-solving. Skilled in CRM tools and fostering teamwork, driving successful outcomes in diverse account management scenarios.

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

24
24
years of professional experience

Work History

Account Manager

Cleanharbors BPS Group
05.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.

Service Technician/Installer

General Fire Extinguisher Inc.
02.2005 - 05.2022
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

Damage Control Petty Officer

US Navy, USS Bonhomme Richard LHD 6
07.2001 - 01.2005
  • Achieved faster incident resolution times with the development of improved standard operating procedures for damage control efforts.
  • Boosted overall ship survivability by identifying potential vulnerabilities and recommending solutions.
  • Safeguarded personnel during emergencies by providing guidance on evacuation routes and muster points.
  • Contributed to overall mission success through diligent oversight of all aspects of shipboard damage control efforts.
  • Improved emergency response time with thorough training and drills for team members.
  • Maintained up-to-date knowledge on industry best practices, incorporating new techniques into daily operations as needed.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Education

General Studies

East Valley High School
Spokane, WA

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Goal oriented
  • Account oversight
  • Goals and performance
  • Customer relationship management (CRM)
  • Contract negotiation
  • New account creation
  • Territory management
  • Client meetings

Timeline

Account Manager

Cleanharbors BPS Group
05.2022 - Current

Service Technician/Installer

General Fire Extinguisher Inc.
02.2005 - 05.2022

Damage Control Petty Officer

US Navy, USS Bonhomme Richard LHD 6
07.2001 - 01.2005

General Studies

East Valley High School

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Joseph Bruna