Joseph Brutus
Apopka,FL
Summary
Customer-focused professional with 4+ years of experience in high-volume roles across healthcare, retail, and hospitality. Skilled in resolving issues efficiently and empathetically while supporting patients, staff, and customers. Adaptable, performance-driven, and committed to delivering reliable, people-centered service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mental Health Tech
Warren G Murray Developmental Center
Centralia, IL
08.2023 - 01.2025
- Supported people in crisis with emotional resilience and active listening.
- Maintained compliance records using facility systems.
- Communicated care plans with families and team members.
- Stayed calm and focused under pressure.
- Reported significant changes in patient behavior to clinical teams.
Vacation Planner
Universal Studios
Orlando, FL
09.2022 - 06.2023
- Exceeded sales goals by over 20 percent using consultative sales and needs assessment.
- Managed bookings and customer data with CRM software.
- Resolved guest issues quickly on first contact.
- Handled multiple customer interactions efficiently with good time management.
Customer Service Cashier
Dezerland Park
Orlando, FL
06.2022 - 09.2022
- Helped customers with product questions and gave recommendations.
- Answered customer concerns about products and services.
- Processed cash, check, debit, and credit payments accurately using Point-of-Sale systems.
Administrative Assistant
AMI Expeditionary Healthcare
Los Angeles, CA
08.2021 - 01.2022
- Registered patients and updated data in Excel and healthcare record systems.
- Maintained accurate COVID-19 testing logs for quality and compliance.
- Answered patient questions using active listening.
- Coordinated PPE distribution and safety protocols
Front End Services/Digital Personal Shopper
Walmart
Apopka, FL
09.2020 - 08.2021
- Assisted customers and processed transactions using POS systems and inventory software.
- Promoted and enrolled customers in loyalty programs through consultative sales.
- Trained peers on checkout and fulfillment systems to improve team efficiency.
- Managed multiple tasks in fast-paced retail environments with effective time management.
Education
Software Developer - Software Developer
TripleTen Bootcamp
Online01.2026
A.A. - General Studies
Valencia College
Orlando, FL08-2022
Skills
- Customer relationship management
- Microsoft Office Suite
- Multi-system navigation
- First contact resolution
- Compliance and documentation
- Jira proficiency
- Verbal and written communication
- Sales strategies
- Office equipment operation
- Problem resolution
- Active listening techniques
- Customer needs assessment
- Emotional resilience
- Microsoft Excel
Certification
- Mental Health Technician, Certified
- Basic Life Support (BLS), Active
- Software Developer , In Progress
Custom
- English
- Haitian Creole
Timeline
Mental Health Tech
Warren G Murray Developmental Center
08.2023 - 01.2025
Vacation Planner
Universal Studios
09.2022 - 06.2023
Customer Service Cashier
Dezerland Park
06.2022 - 09.2022
Administrative Assistant
AMI Expeditionary Healthcare
08.2021 - 01.2022
Front End Services/Digital Personal Shopper
Walmart
09.2020 - 08.2021
Software Developer - Software Developer
TripleTen Bootcamp
A.A. - General Studies
Valencia College
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