Joseph Bergsten

Lead Counter Sales Associate

Homans Associates

01.2015 - Current

Managed customer inquiries and provided product information to enhance sales experience.
Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
Trained new associates on product knowledge and sales techniques to improve team performance.
Developed and implemented inventory management strategies to optimize stock levels and reduce shortages.
Collaborated with management to design promotional displays that increased customer engagement.
Resolved customer complaints effectively, enhancing satisfaction and loyalty through exceptional service.
Oversaw daily operations, ensuring adherence to safety protocols and company policies for operational excellence.
Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
Implemented promotional displays for special events or seasonal offers, increasing brand visibility and attracting new customers.
Maintained an orderly stockroom with efficient systems for easy access to products when needed on the floor quickly.
Handled cash transactions accurately, reconciling daily till balances and minimizing errors.
Resolved customer complaints diplomatically, ensuring their satisfaction while adhering to company guidelines.
Continuously updated product knowledge to provide expert advice on current offerings and trends in the industry.
Managed inventory effectively, reducing stock discrepancies and maintaining accurate records.
Utilized upselling tactics skillfully during interactions with customers resulting in increased average transaction values.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.