Fishing
Joseph Buhler
Durant,OK
Summary
Dynamic operations leader with a proven track record at Gaming Capital Group, excelling in staff motivation and compliance. Expert in optimizing asset management and enhancing customer satisfaction. Skilled in scheduling and employee coaching, driving team performance to exceed operational goals while ensuring workplace safety and efficiency.
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking professional with a flexible and motivational management style.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
Game Prep Manager /Project Management Supervisor
Gaming Capital Group
02.2015 - 12.2025
- Maintained effective asset levels by monitoring and redeploying Electronic Gaming Machines, (EGMs).
- Oversaw training of more than 25 team members.
- Maintained compliance with company policies and procedures for warehouse safety, equipment operation, transportation and logistics or EGMs throughout the state of Oklahoma, North Carolina, New Mexico and Michigan and quality control of the redeployment of used assets to maximize profits.
- Initiated and oversaw quarterly audits of all assets to maintain inventory.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Analyzed project performance data to identify areas of improvement.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Director of Operations
Joe Knows Promos, LLC
06.2009 - 02.2015
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Managed purchasing, sales, marketing and over 30 customer accounts to optimize operations efficiently.
Operations Director / Sales Manager
The Davis Incentive Group
05.2005 - 06.2009
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Negotiated with over 200 vendors, suppliers and other wholesalers to acquire mutually beneficial contracts and agreement.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Retail Store Manager
Spencer's Gifts
06.2000 - 05.2005
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed 6 store employees successfully in fast-paced environment through proactive communication and positive feedback.
Receiving Manager
Walmart
03.1996 - 08.2002
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Gathered and processed merchandise returns.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Managed a crew of 14 over multiple shifts to maintain inventory levels throughout departments
- Assisted in implementing the Inventory Control Team, (ICS), rollout in 1998.
Education
High School Diploma -
Irving High School
Irving05.1998
Skills
- Standard operating procedures
- Workplace safety
- Product rotation
- Scheduling staff
- Ordering supplies
- Employee coaching
- Task delegation
- Purchasing
- Hiring standards
- Staff leadership
- Staff motivation
- Team development
- Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Interests
Sailing
Tall Ships
Outdoors
Software
Adobe
Illustrator
Microsoft 365
Outlook
Excel
File Maker Pro
Google Docs
Quickbooks
Timeline
Game Prep Manager /Project Management Supervisor
Gaming Capital Group
02.2015 - 12.2025
Director of Operations
Joe Knows Promos, LLC
06.2009 - 02.2015
Operations Director / Sales Manager
The Davis Incentive Group
05.2005 - 06.2009
Retail Store Manager
Spencer's Gifts
06.2000 - 05.2005
Receiving Manager
Walmart
03.1996 - 08.2002
High School Diploma -
Irving High School