Joseph Bulcao
Vista,CA
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong customer relationships and driving business growth. Adept at aligning services with customer needs and resolving customer issues. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Impact Account Manager
Breg, Inc.
01.2022 - Current
- Lead and develop a team of Program Specialists, providing feedback and mentorship to improve performance and technical proficiency
- Collaborate with the regional Impact Team to set individual goals and development plans, driving success across assigned areas
- Serve as a subject matter expert, guiding the implementation and continuous improvement of Breg’s proprietary Impact Programs
- Manage the transition from signed agreements to full program implementation, ensuring successful installation and re-education of resources
- Work closely with cross-functional teams (Sales, Supply Chain, Integration) to ensure smooth program rollout and resource allocation
- Report on key market dynamics, such as payor nuances and account penetration, offering actionable insights for continuous improvement
- Provide training and support to sales teams to enhance selling skills and technical knowledge of Breg Impact Solutions
- Currently responsible for account management of 51 Impact Wholesale accounts leading to $589K of sales growth in 2024
- Lead 20+ new account install projects to go-live
Impact Program Specialist
Breg, Inc.
03.2019 - 12.2021
- Supported the implementation of Breg’s proprietary Impact Solutions, providing expert knowledge in DMEPOS systems, rules, and regulations
- Facilitated the development of installation materials and organized data for seamless execution of projects
- Collaborated with internal teams and customers to ensure effective communication and project completion
- Provided ongoing customer support, training, and coaching for account success
- Reported key market insights to Account Managers to optimize customer engagement and program success
- Key player in 30+ account installations
DME-Inventory Manager/OrthoTech Supervisor
Orthopaedic Specialists of North County (OSNC)
09.2014 - 03.2019
- Supervised and managed a team of orthopedic technicians, overseeing patient care and DME inventory across multiple locations
- Led revenue-generating initiatives and collaborated with physicians and practice managers to improve operational efficiency
- Ensured accurate coding and billing for medical procedures and DME, optimizing revenue cycle management
- Directed patient education efforts, enhancing compliance and satisfaction regarding wound care and DME use
Clinical Site Manager
Orthopaedic Specialists of North County (OSNC)
10.2015 - 12.2016
- Managed a team of 14 medical assistants, overseeing scheduling, performance reviews, and clinical coverage
- Collaborated with the management team to streamline processes, implement new workflows, and improve overall clinic operations
- Addressed patient concerns in a timely manner, maintaining high satisfaction and patient care standards
Head Orthopedic Technician/Cast Room Supervisor
Sports, Orthopedic, and Rehabilitation (SOAR)
07.2002 - 08.2014
- Supervised a team of orthopedic technicians across multiple locations, ensuring accurate application of casts, splints, and DME
- Managed DME inventory, billing, and coding, and streamlined clinic operations for optimal patient care
- Educated patients on wound care, DME fitting, and treatment plans, working closely with physicians and practice managers
Head Athletic Trainer
Physiotherapy Associates
01.1998 - 01.2002
- Coordinated athletic trainer coverage for 7 high schools, ensuring year-round care for student-athletes
- Worked directly with physicians to develop rehabilitation programs for injured athletes
- Organized athletic tournaments and events, ensuring proper medical coverage and safety protocols
Education
Orthopedic Technology Program -
Grossmont College
01.2002
BS - Kinesiology/Athletic Training
San Diego State University
05.2000
High school or equivalent -
Patrick Henry High School
01.1994
Skills
- Account management
- Team management
- Training and mentoring
- EMR/PM systems
- HL7/API Integrations
- Microsoft Office Suite
- Cross-functional collaboration
- DMEPOS services & consulting
Timeline
Impact Account Manager
Breg, Inc.
01.2022 - Current
Impact Program Specialist
Breg, Inc.
03.2019 - 12.2021
Clinical Site Manager
Orthopaedic Specialists of North County (OSNC)
10.2015 - 12.2016
DME-Inventory Manager/OrthoTech Supervisor
Orthopaedic Specialists of North County (OSNC)
09.2014 - 03.2019
Head Orthopedic Technician/Cast Room Supervisor
Sports, Orthopedic, and Rehabilitation (SOAR)
07.2002 - 08.2014
Head Athletic Trainer
Physiotherapy Associates
01.1998 - 01.2002
BS - Kinesiology/Athletic Training
San Diego State University
High school or equivalent -
Patrick Henry High School
Orthopedic Technology Program -
Grossmont College
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