Joseph Bulman

- Certifying and assessing in-store trainers, ensuring compliance with training procedures.

- Communicating updates to procedures and overseeing all training for team members.

- Evaluating new team members after their first 30 days to ensure competency.

- Leading the “Day Zero” training initiative for new hires.

- Tracking and logging food handlers' and ServSafe certifications.

- Conducting interviews and leading orientation sessions.

- Leading shifts to ensure smooth operations and adherence to company standards.

- Facilitate training sessions for new team members during grand openings, ensuring adherence to pathway standards in high-volume environments.

- As Lead Trainer, coach and mentor new and existing restaurant leaders on shift operations, leadership principles, and effective team management strategies.

- Develop and implement training materials and resources to enhance the onboarding experience and operational efficiency.

- Collaborate with cross-functional teams to identify areas for improvement and provide tailored training solutions that address specific operational challenges.

- Serve in a hybrid operational and corporate role, bridging the gap between field operations and corporate standards to ensure consistency and quality across locations.

Lead daily restaurant shift operations, focusing on drive-thru productivity and customer satisfaction.

- Manage shift labor using the @CFA Now tool to optimize staffing levels and enhance service delivery.

- Collaborate with the Unit Director of Training, Quality, and Culture to onboard and train FOH team members effectively.

- Pair new team members with certified trainers for comprehensive initial training and support.

• Conduct performance evaluations after 30 days to assess new team members' skills and understanding of procedures, ensuring readiness for independent roles.
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