Joseph Burbach
Manchester,NH
Summary
Proven skills in managing a high volume of work in fast-paced environments. Knowledgeable about servicing accounts, processing applications and resolving diverse client issues. Expertise in Customer Service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enterprise Rent-A-Car
04.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked with multiple insurance companies to set up/confirm rental coverage for customers.
- Delivered rental vehicles to body shops, collision centers, and provided rides for customers in-need.
- Assisted customers with setting appointments, special order requests, and arranging rental vehicle pick-up.
- Worked to create car-sale leads for Enterprise Car-Sales department.
Personal Lines Account Executive
Eaton & Berube Insurance
09.2021 - 01.2022
- Wrote insurance for both home and automobiles.
- Managed accounts for current insureds.
- Managed incoming new business for company.
Chief Concierge
The Hotel Concord
09.2019 - 09.2021
- Duties include inspecting reservations for guest requests, creating notes for other front desk employees as-needed.
- Training new and current employees on hotel's Property Management System.
- Training new employees on necessary front-desk operations and procedures.
- Replying to guests comments/questions via social media (Instagram, Facebook, Twitter, Trip Advisor etc.)
- Working with sales manager to input group reservations/room-blocks.
Concierge
The Hotel Concord
09.2018 - 09.2019
- Duties include inputting new reservations, inspecting/making changes to existing reservations.
- Having a basic understanding of the hotel/surrounding amenities in the Concord-area.
- Having a basic knowledge of hotel room-types, room-rates, and package deals.
Dispatcher/Telereceptionist
Always On Call Answering Service
08.2016 - 08.2018
- Duties include answering phone lines for an array of businesses such as funeral homes, doctors offices, and local companies.
- Dispatching death calls from removal services to funeral homes, and making sure that each message is dispatched in a correct and timely manner.
- Programming in new accounts for our merger with OSS (Office Support System.)
Education
Hospitality
Johnson & Wales University
Providence, RIGeneral Studies
New Hampshire Technical Institute
Concord, NHWhite Mountains Regional High School
Whitefield, NH2012
Skills
- Graduate of two-year Mountain View Academy (Hospitality Career and Technical Education Program) (2011 - 2012)
- AHLA Certified Concierge
- Licensed Property & Casualty Insurance Agent (state of New Hampshire)
Certification
AHLA Certified Concierge
Licensed Property & Casualty Insurance Agent (state of New Hampshire)
Timeline
Customer Service Representative
Enterprise Rent-A-Car
04.2022 - 04.2023
Personal Lines Account Executive
Eaton & Berube Insurance
09.2021 - 01.2022
Chief Concierge
The Hotel Concord
09.2019 - 09.2021
Concierge
The Hotel Concord
09.2018 - 09.2019
Dispatcher/Telereceptionist
Always On Call Answering Service
08.2016 - 08.2018
Hospitality
Johnson & Wales University
General Studies
New Hampshire Technical Institute
White Mountains Regional High School