Joseph Burch
Seymour,IN
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
11
11
years of professional experience
Work History
Team Leader
Valeo
06.2020 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Inspect Pack (IP)
Valeo
06.2020 - Current
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Started and observed equipment operations to automatically sort and inspect materials and products.
- Set policies governing inspecting, testing and compliance operations.
- Upheld codes and regulations governing materials, processes, and procedures.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Conducted detailed building structure inspections to identify and resolve potential risks.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Monitored product quality at all stages of production process.
- Trained other workers in inspection and testing procedures.
Manager
KFC
04.2018 - 11.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Jimmy Johns Gourmet Subs
05.2013 - 10.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Columbus North High School
Columbus, IN04.2012
Skills
- Client Service
- Cash Handling
- Employee Evaluation
- Technical Support
- Coaching
- Documentation And Reporting
- Team Supervision
- Safety
- Attention to Detail
- Team Check-Ins
- Problem-Solving
- Safety processes and procedures
- Giving Constructive Feedback
- Team motivation
- Complex Problem-Solving
- Goal Setting
- Teamwork and Collaboration
- Evaluating Employee Work
- Issue Resolution
- People Management
- Daily workflow improvement
- Coaching and Mentoring
- Conflict Resolution
Timeline
Team Leader
Valeo
06.2020 - Current
Inspect Pack (IP)
Valeo
06.2020 - Current
Manager
KFC
04.2018 - 11.2019
Manager
Jimmy Johns Gourmet Subs
05.2013 - 10.2017
High School Diploma -
Columbus North High School