Chasity Burkhalter
Homerville,GA
Summary
Skilled worker ready to take on new challenges with organization that appreciates attention to detail and commitment to excellence. Offers experience in administrative and financial duties along with many other qualities. Considered honest, hardworking and customer focused. I have been an active member in the work environment since 2017. I have many versatile skills such as teamwork, leadership, ability to learn new actions, accounting skills, data analysis and many more. I am now currently employed as an Economic Support Specialist 2 with the Department of Family and Children Services and would be the perfect candidate for this position.
Overview
8
8
years of professional experience
Work History
Economic Support Specialist
Department of Family and Children Services
HOMERVILLE, GA
07.2022 - Current
- Read and interpreted guidelines, laws and standard practices for each program.
- Checked each application for signs of fraud and reported suspicions to proper authorities.
- Connected clients with best-fit resources and services to meet unique needs.
- Helped individuals connect with program resources for further support and assistance.
- Maintained accurate records and documented client data in company databases.
- Interviewed potential clients, collecting personal information to determine eligibility for assistance.
- Maintaining General office manager such as operating telephones, coping, printing, use of Microsoft office, excel, and PowerPoint on a daily work basis.
- Process applications pertaining to Foods Stamps and Medicaid.
- Maintain registers and transfer files.
- Engages in other specialized activities to the office, program, divisions, and agency.
- Performs other professional duties if assigned.
- Maintains files with organization of reports and records.
- Determine’s if a client is eligible for a desired program and issues benefits or assistance to the client.
- Communicates effectively with co-workers and upper management.
Customer Service Associate
Department of Family and Children Services
Lakeland, GA
05.2021 - 07.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Documented conversations with customers to track requests, problems and solutions with the use of microsoft offices.
- Supported company and clients, including resolving issues and managing customer relations.
- Screened, registered, and scanned eligibility programs through software programs
- Keep office area clean and organized to keep the safety of confidential records along with many other general office duties
- Answered and returned phone line calls to better communication with clients regarding needs or concerns
- Worked alongside co-workers with teamwork and communication to help others and clients
- Performed any and every assignments or tasks as asked and completed in a timely manner
- Checked postings and documents for correctness, accuracy and proper coding.
- Analyzed FS/SNAP benefit cards to ensure proper payments have been issued to the clients.
Key Holder
PIGGLY WIGGLY SUPERMARKET
HOMERVILLE, GA
09.2019 - 05.2021
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
- Monitored incoming customer traffic to determine appropriate staffing.
- Worked as a team member, assisting with cashier duties, product merchandising, and cleaning to maximize store efficiency.
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Compiled weekly monetary reports, including store income statements, as well as vendors, accounts receivable and payable statuses, recurring invoice reports, and records for store managers.
- Delivered empathy and persuasive negotiation talents to promote a memorable customer experience.
- Maintained detailed and accurate accounting records for accounts receivable, payable, and financial transactions by overseeing documentation of sales, purchases, and requisitions by attention to detail and data analysis.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Responsible for opening and closing the business.
- Handles operational procedures.
- Assisted with customer service.
- Setting security alarms.
- Entering compiled data entries from cash, debit, credit, check, money order, and other various verification of transactions throughout the business which entail to budgeting and detail oriented data management.
- Verifying safe amounts for the starting and ending business days.
- Assist to front end when needed.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Taught staff how to handle difficult situations with calm and professionalism.
Receiver
DSD, PIGGLY WIGGLY SUPERMARKET
HOMERVILLE, GA
02.2019 - 09.2019
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Consulted price charts with various strategic planning methods to calculate costs, such as shipping, storage, and demurrage charges to correctly and accurately budget and bill businesses.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Checked in deliveries from vendors.
- Entered data from vendors into the computer.
- Maintained and organized receiving area.
- Distributes weekly tags and signs though out the store.
- Assist on front end when needed.
- Operated basic computer skills such as word, excel, PowerPoint.
Cashier
PIGGLY WIGGLY SUPERMARKET
HOMERVILLE, GA
05.2018 - 02.2019
- Helped customers find specific products, answering questions and offering advice.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Maintained high productivity by efficiently processing the accounting for cash, credit, debit, check, money order, and voucher program payments for customers by greatly understanding the point of sale systems and payment methods to ensure effective financial analysis.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Greeted Customers.
- Reconciling and verifying the correct amount of cash ,or any other transactions completed, in the register accurately matches the recorded sales at the end of each shift or day to ensure that transactions have been monitored to the up most attention to detail.
- Able to resolve conflicts with customers and their complaints.
Call Office
BURKHALTER CLEANERS
HOMERVILLE, GA
08.2017 - 05.2018
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Handled incoming calls.
- Greeted customers.
- Kept office space organized and neat.
- Coordinated necessary pick up times throughout the day.
- Maintained inventory and equipment as needed.
- Processes customers information for contact.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Education
High School Diploma -
Clinch County High School
05.2018
Coastal Pines Technical College: Some College
01.2018
Skills
- Application processing
- Regulatory compliance
- Fraud detection
- Client assessment
- Data management
- Microsoft Excel
- Data entry
- Record keeping
- Financial reporting
- Expense tracking
- Expense account management
- Invoicing and collections
- Accounts payable management
- MS office
- Finance
- Attention to detail
Accomplishments
- Formerly certificated nursing assistant
- Formerly certified in CPR
Timeline
Economic Support Specialist
Department of Family and Children Services
07.2022 - Current
Customer Service Associate
Department of Family and Children Services
05.2021 - 07.2022
Key Holder
PIGGLY WIGGLY SUPERMARKET
09.2019 - 05.2021
Receiver
DSD, PIGGLY WIGGLY SUPERMARKET
02.2019 - 09.2019
Cashier
PIGGLY WIGGLY SUPERMARKET
05.2018 - 02.2019
Call Office
BURKHALTER CLEANERS
08.2017 - 05.2018
High School Diploma -
Clinch County High School
Coastal Pines Technical College: Some College
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