Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joseph Burns

Experienced Team Leader & Automotive Technician
Colorado Springs,CO

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Diligent College Student focused on Cyber Security Systems and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Intelligent individual promoting 17 years of expertise in platoon activity coordination and reconnaissance mission assistance. Reliable NCO talented at maintaining vehicles and providing navigational and mapping. Excellent logical reasoning and mathematics abilities.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

19D Cavalry Scout

US Army
Colorado Springs, CO
07.2006 - Current
  • Interpreted orders from higher command elements for execution at platoon level.
  • Relayed information using advanced onboard communications devices.
  • Performed land navigation tasks utilizing maps, compasses, global positioning system receivers, and terrain analysis techniques.
  • Repaired damaged equipment during field exercises or real world missions.
  • Planned, memorized and navigated numerous routes during vehicular and foot patrols and coordinated movement between 4-6 vehicles via radio.
  • Supervised maintenance of weapons systems such as machine guns, grenade launchers, and anti-tank missiles.
  • Operated targeting and firing systems following superior's orders.
  • Maintained and operated a variety of communications equipment, including multi-channel radios, satellite systems, and secure voice devices.
  • Collected data from aerial imagery platforms using digital mapping software programs.
  • Assisted with training of new soldiers on tactics and safety procedures related to cavalry scout operations.
  • Assisted with all transport duties in movement of 6 vehicles for unit consisting of 36 platoon members.
  • Utilized night vision goggles in both mounted and dismounted missions.
  • Coordinated artillery fire support with forward observers when needed.
  • Identified friendly forces through use of visual recognition signals.
  • Directed traffic during emergency and congested situations, including hazardous weather condition and combat recovery situations.
  • Inspected vehicles for serviceability prior to field missions.
  • Provided medical aid to wounded personnel in combat situations.
  • Surveyed terrain features to ensure accuracy during mission planning process.
  • Participated in air assault operations involving insertion and extraction of troops via helicopters or fixed wing aircrafts.
  • Succeeded in training team members and foreign weapons operators in adapting to changing operational environments which resulted in minimizing employee injuries by 100%.
  • Reviewed and prepared monthly reports and data on personnel strength management, resulting in 98% strength management rating.
  • Trained and mentored new platoon members, providing assistance when needed and advising on how to perform daily duties.
  • Led patrols through hostile territory while maintaining situational awareness.
  • Conducted reconnaissance operations to identify enemy positions and movements.
  • Conducted crew drills on various types of armored fighting vehicles.
  • Operated ground surveillance radar systems for detection of enemy activity.
  • Maintained wheeled and tracked vehicles and equipment valued at $1.5 million dollars used to transport personnel, supplies and equipment.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Understood and followed oral and written directions.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Leveraged Microsoft Office skills to input and compile data gathered from various sources.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Modified existing software systems to enhance performance and add new features.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Maintained schedule of class assignments to meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Bouncer

Otts Tavern
Marlton, NJ
03.2020 - 02.2021
  • Adhered strictly to all laws and regulations governing liquor service within the establishment.
  • Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Kept accurate records of incidents occurring on premise, including reports on patron injuries or property damage.
  • Confirmed people were not visibly intoxicated prior to entering premises.
  • Communicated with local law enforcement when necessary regarding matters such as fights, disorderly conduct, trespassers.
  • Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Assisted management team with closing duties such as counting cash drawers, securing doors and windows.
  • Developed strong relationships with customers through consistent interactions while providing excellent customer service.
  • Responded quickly to altercations between patrons, mediating disagreements as needed.
  • Patrolled crowds during events to preserve order and promote security.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Performed regular walk-throughs of facility grounds to identify suspicious activity or potential hazards.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Patrolled parking lots to ensure safety of vehicles and deter vandalism or theft.
  • Assisted in resolving disputes between guests and staff in a professional manner.
  • Provided additional support during special events such as concerts, festivals, or sporting events.
  • Refused admission to known troublemakers.
  • Provided assistance to medical staff in cases of emergency situations involving intoxicated customers.
  • Instructed patrons on proper use of emergency exits and evacuation procedures in case of fire or other emergencies.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Ensured that no weapons were brought into the club by checking bags upon entry.
  • Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Resolved conflicts and restrained patrons from getting into fights.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at the establishment.
  • Searched bags manually to identify prohibited items and contraband.
  • Inspected each person to check for weapons or contraband before entering premises.
  • Inspected IDs of all guests entering the club to verify age requirements.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Maintained high levels of alertness throughout shifts.
  • Educated patrons about applicable policies concerning noise levels and smoking rules.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Prevented unauthorized access into VIP areas by verifying credentials prior to allowing entry.
  • Verified IDs for legal age prior to admission into premises.
  • Administered crowd control and broke up disturbances without appearing threatening or intimidating.
  • Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Intervened immediately in any situation posing a threat to guest safety or security protocols.
  • Guarded, patrolled and monitored premises to prevent theft, violence or infractions of venue rules.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Utilized exceptional interpersonal skills to professionally diffuse altercations.
  • Conducted thorough searches of individuals suspected of carrying illegal substances onto the premises.
  • Maintained security at club entrances and exits, ensuring that only authorized personnel entered the premises.
  • Modified existing software systems to enhance performance and add new features.
  • Achieved cost-savings by developing functional solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new opportunities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained schedule of class assignments to meet deadlines.

OC/Team Member

US Army
Fort Dix, NJ
09.2018 - 01.2021
  • Interpreted orders from higher command elements for execution at platoon level.
  • Relayed information using advanced onboard communications devices.
  • Performed land navigation tasks utilizing maps, compasses, global positioning system receivers, and terrain analysis techniques.
  • Repaired damaged equipment during field exercises or real world missions.
  • Planned, memorized and navigated numerous routes during vehicular and foot patrols and coordinated movement between 6-10 vehicles via radio.
  • Supervised maintenance of weapons systems such as machine guns, grenade launchers, and anti-tank missiles.
  • Operated targeting and firing systems following superior's orders.
  • Maintained and operated a variety of communications equipment, including multi-channel radios, satellite systems, and secure voice devices.
  • Assisted with training of new soldiers on tactics and safety procedures related to cavalry scout operations.
  • Collected data from aerial imagery platforms using digital mapping software programs.
  • Monitored battlefield conditions to provide timely intelligence updates to commanders.
  • Directed movement of personnel and equipment during tactical operations under varying weather conditions.
  • Provided security for convoys by identifying potential threats along the route of travel.
  • Utilized night vision goggles in both mounted and dismounted missions.
  • Coordinated artillery fire support with forward observers when needed.
  • Supervised security on $ 3.5 Million dollars worth of military equipment resulting in zero loss.
  • Identified friendly forces through use of visual recognition signals.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive, and retrograde operations.
  • Inspected vehicles for serviceability prior to field missions.
  • Provided medical aid to wounded personnel in combat situations.
  • Surveyed terrain features to ensure accuracy during mission planning process.
  • Participated in air assault operations involving insertion and extraction of troops via helicopters or fixed wing aircrafts.
  • Trained and mentored new platoon members, providing assistance when needed and advising on how to perform daily duties.
  • Led patrols through hostile territory while maintaining situational awareness.
  • Conducted crew drills on various types of armored fighting vehicles.
  • Conducted reconnaissance operations to identify enemy positions and movements.
  • Operated ground surveillance radar systems for detection of enemy activity.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Understood and followed oral and written directions.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Modified existing software systems to enhance performance and add new features.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Maintained schedule of class assignments to meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Clerk

Wawa Food Markets
Lansdowne, PA
11.2005 - 07.2006
  • Prepared deposits according to established procedures.
  • Coordinated travel arrangements for office personnel.
  • Filed correspondence and reports in accordance with corporate classification system.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Copied, sorted and filed records of office activities and business transactions.
  • Delivered messages and ran errands.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Generated daily reports of sales activity for management review.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Compiled customer information into organized databases for easy access.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Trained staff members to perform work activities and use computer applications.
  • Performed data entry tasks to update customer accounts records.
  • Resolved discrepancies between invoices and purchase orders quickly.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
  • Troubleshot office equipment, computer hardware and software issues.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Communicated with customers and employees to answer questions or explain information.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Processed sales transactions to prevent long customer wait times.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Contacted customers regarding account updates and potential problems.
  • Developed detailed spreadsheets to track financial data and trends.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Provided administrative support such as scheduling appointments or meetings.
  • Answered telephones, directed calls, and took messages.
  • Inventoried and ordered materials, supplies and services.
  • Monitored and directed work of lower-level clerks.
  • Organized and maintained filing systems for confidential documents.
  • Processed and prepared business or government forms and expense reports.
  • Developed organizational filing systems for confidential customer records and reports.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Operated cash register to process cash, check, and credit card transactions.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Computed, recorded and proofread data or reports.
  • Typed, formatted and edited correspondence and other documents.
  • Coordinated company records and resources to assist team members with special projects.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Processed customer orders promptly and accurately.
  • Completed and mailed contracts, invoices or checks.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Utilized computer software programs to create reports, labels, forms.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Modified existing software systems to enhance performance and add new features.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Delivered products to customer locations on time.
  • Maintained schedule of class assignments to meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Automotive Service Technician

Jim Burns Auto Service
West Chester, PA
11.2003 - 07.2006
  • Welded, soldered and fabricated parts to complete skilled services.
  • Repaired electrical wiring problems on cars including headlights, turn signals and dash lights.
  • Removed old oil, replace filters and added correct amount of new oil.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Diagnosed electronic control modules to determine causes of malfunctioning transmissions or other related parts.
  • Estimated costs of vehicle repair.
  • Monitored shop equipment to maintain safe working condition.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Replaced worn parts such as belts, hoses, brakes, shocks and struts.
  • Kept current with new technology associated with automotive service industry through continuing education courses.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
  • Repaired transmissions, engines, coolant systems and suspension systems on vehicles.
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Rebuilt components and systems to correct faults and achieve desired performance levels.
  • Rebuilt or replaced carburetors, distributors and starters.
  • Assembled engines according to manufacturer specifications.
  • Planned work procedures using charts, technical manuals and experience.
  • Performed minor and major engine repairs, including timing belt replacement, head gasket repair, valve jobs, oil changes and tune-ups.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
  • Inspected vehicles to assess damage and plan for repairs and new parts.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Inventoried stock, placed orders and verified receipt to keep supplies ready.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.
  • Reviewed work orders and discussed with supervisors.
  • Conducted test drives before and after repair services.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Repaired, replaced and adjusted brakes.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Inspected steering systems for wear on ball joints, tie rods and power steering units.
  • Performed preventive maintenance procedures such as changing fluids or lubricating parts.
  • Adjusted brakes, aligned wheels and performed wheel balancing operations to restore safe driving conditions.
  • Kept detailed records of repairs, labor involved and parts used.
  • Installed air conditioning systems in vehicles by connecting lines between the evaporator core and compressor unit.
  • Checked all systems of vehicles for proper functioning and diagnosed malfunctions using diagnostic equipment.
  • Maintained certifications and completed training on systems and components.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Wrote up detailed repair orders outlining actions and estimated costs.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Tested vehicle engines to ensure proper performance levels of components such as spark plugs and fuel injectors.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Calibrated repaired systems to meet performance specifications outlined by manufacturers.
  • Repaired or replaced radiators, water pumps and fuel pumps.
  • Replicated customer complaints to diagnose faults in vehicles' systems.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Tuned and adjusted electronic automotive equipment and entertainment systems.
  • Utilized specialized tools such as scan tools to troubleshoot engine problems.
  • Tested electronic components and computer controls with specialized devices.
  • Adjusted, repaired or replaced defective automotive parts.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Maintained records of services provided according to company policies.
  • Followed safety protocols when working with hazardous materials such as gasoline or motor oil.
  • Filed records with state as part of performing vehicle safety inspections.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Provided estimates of cost for needed repairs based upon labor time standards.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Cleaned up work areas after completion of tasks so that they are orderly for the next job.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered 10-15 calls per shift to assist with customer questions and concerns.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained schedule of class assignments to meet deadlines.
  • Understood and followed oral and written directions.
  • Modified existing software systems to enhance performance and add new features.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Landscaper

Self-employeed
West Chester, PA
01.2001 - 06.2006
  • Answered customer questions regarding care and general knowledge of landscape.
  • Applied fertilizers and pesticides according to safety regulations.
  • Advised customers on plant, flower or shrubbery care.
  • Adjusted amount of water consumption using irrigation methods to prevent waste.
  • Cared for lawns by mulching, aerating, weeding or grubbing.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Participated in snow removal services during winter months.
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
  • Used aerial lifts to reach higher elevations while performing trimming tasks.
  • Raked, mulched and composted leaves.
  • Cared for artificial turf fields, periodically removing turf and replacing cushioning pads.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Laid sod on prepared surfaces for a finished look of the landscape design.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
  • Inspected property for signs of damage or infestation from pests or weeds.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Provided proper upkeep of planters, paved areas or other grounds features.
  • Performed preventative maintenance to keep equipment in excellent working condition.
  • Picked and chose new shrubs and plants according to bedding and sunlight.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Cut grass in even lengths with power mowers or hand shears.
  • Trimmed flowers and cleaned flower beds.
  • Transported plants, turf and other materials to designated areas for installation.
  • Cut and trimmed lawns using power mowers and edgers.
  • Trimmed or edged around flower beds, walks, or walls.
  • Planned and designed landscaping projects to meet customer needs and preferences.
  • Shoveled snow and spread salt on walkways and parking lots.
  • Performed routine maintenance of irrigation systems including repairs when needed.
  • Ensured proper disposal of all waste generated from job sites.
  • Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
  • Installed water features such as fountains and sprinkler systems.
  • Decorated gardens, paths and beds with stones or plants.
  • Pruned and trimmed trees and shrubs with shears and pruning saws.
  • Maintained or repaired tools or equipment for safety and longevity.
  • Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
  • Built pergolas, retaining walls, decks and large and small scale water features to enhance grounds.
  • Cleaned up debris after completing jobsite tasks.
  • Maintained artificial turf by vacuuming and disinfecting after use to prevent harmful bacteria growth.
  • Operated machinery such as bobcats or tractors when necessary.
  • Planted trees, shrubs, bushes and flowers in decorative planters and displays.
  • Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Set support stakes and attached wires from planted trees.
  • Pruned trees and bushes to improve visibility and shape.
  • Followed landscaping designs to determine placement of sod, flowers or foliage.
  • Applied mulch and burlap coverings to bushes and trees for winter.
  • Provided knowledgeable advice about plant selection for customers' landscapes.
  • Built retaining walls using stones or bricks for stability purposes.
  • Winterized irrigation systems and restarted systems in spring.
  • Assisted in building decks and patios to create outdoor living spaces.
  • Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Collaborated with others to discuss new opportunities.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained schedule of class assignments to meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Modified existing software systems to enhance performance and add new features.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.

Demolition Laborer

Self-employeed
West Chester, PA
01.2004 - 11.2005
  • Monitored progress of demolitions and reported any issues or delays promptly.
  • Measured, marked or recorded openings or distances to construction layout areas.
  • Controlled traffic to protect work site integrity, crew safety and general public welfare.
  • Logged inventory to track supply counts, organize equipment and gather important materials.
  • Performed minor maintenance on equipment used for demolition tasks.
  • Used protective gear such as hard hats, goggles, ear protection, respirators when necessary.
  • Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
  • Inspected demolished sites for items that can be salvaged or recycled.
  • Set up equipment to maintain worksite productivity.
  • Performed site activities required of green-certified construction practices.
  • Installed structures or fixtures using hand or power tools per plan drawings.
  • Prepared surfaces prior to demolition by removing existing fixtures and coverings safely.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Moved large objects manually or with assistance from machines like forklifts or cranes.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Gathered, loaded, and transported site debris.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Operated various hand and power tools including jackhammers, saws, drills, wrenches.
  • Controlled traffic passing near, in or around work zones.
  • Maintained a clean worksite by disposing of trash regularly throughout the day.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Used laser measuring tools to calculate lengths, widths and heights.
  • Used trowels and floats to smooth and finish freshly poured cement or concrete.
  • Coordinated phases of construction projects from inception to completion.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Relayed communication to equipment operators and helped attach special pieces.
  • Ensured that all hazardous waste was disposed of properly according to regulations.
  • Worked with supervisors to determine best methods of demolishing structures.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Operated equipment with strong focus on safety and ground communication.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
  • Lubricated, cleaned or repaired machinery or equipment.
  • Used wheelbarrow to move debris and material to designated areas on jobsite.
  • Erected scaffolding around work areas to ensure safety while working at heights.
  • Provided support services such as hauling away debris or cleaning up after demolitions.
  • Tended pumps, compressors or generators to provide power or heat or move materials.
  • Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Assisted in the demolition of buildings and other structures using hammers, crowbars, and other tools.
  • Followed all safety protocols when operating heavy machinery such as bulldozers and excavators.
  • Assisted distribution of tools, materials, and equipment to skilled workers.
  • Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery.
  • Removed debris from job sites to designated areas for disposal or recycling.
  • Utilized two-way radios and hand signals to coordinate communication between equipment operators.
  • Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
  • Assisted in dismantling steel frames from buildings before they are demolished.
  • Positioned, aligned or sealed concrete wall sections or pipes.
  • Cleaned up any messes created during the course of the job quickly and efficiently.
  • Communicated with team members about progress on projects and any challenges encountered.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Secured hazardous materials such as asbestos, lead paint, and mold during demolition activities.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Lifted heavy materials onto trucks for removal from the site following each project's completion.
  • Interpreted plan documents to correctly complete work.
  • Inspected sites before and after construction projects.
  • Assisted with diverse construction challenges to help team and customer.
  • Unloaded and transported construction materials to job sites as needed.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Modified existing software systems to enhance performance and add new features.
  • Collaborated with others to discuss new opportunities.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.
  • Understood and followed oral and written directions.

Front End Clerk

Acme Fresh Market
West Goshen, PA
11.2003 - 11.2005
  • Replenished supplies such as paper bags, tissue paper, receipt rolls, when necessary.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Computed purchases and received and processed cash or credit payment.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Assisted customers in locating items throughout the store.
  • Bagged or packaged purchases and wrapped gifts.
  • Processed customer orders accurately according to store policies and procedures.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Operated cash register to process payments from customers.
  • Placed special orders or called other stores to find desired items.
  • Greeted customers and provided customer service.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained neat and well-organized front check-out and reception areas.
  • Organized special displays for promotions or holidays.
  • Performed opening and closing duties such as setting up registers with required supplies and counting down drawers.
  • Informed customers of upcoming sales events or new products available in the store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Verified that all coupons were valid before accepting them as payment for purchases.
  • Handled returns and exchanges efficiently and professionally.
  • Provided price checks for customers when requested.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Balanced daily transactions using a computer system or manual ledger.
  • Recommended, selected and located merchandise based on customer desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Received and processed payments, handed out change, and provided receipts.
  • Stocked shelves with merchandise and kept them organized.
  • Stayed up to date on latest promotional offerings and seasonal product changes.
  • Resolved customer complaints in a courteous manner.
  • Checked expiration dates on products to ensure freshness of items sold to customers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Modified existing software systems to enhance performance and add new features.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Delivered products to customer locations on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Adhered to safety standards while stocking shelves or unloading delivery trucks.
  • Prepared merchandise for purchase or rental.
  • Maintained cleanliness of work area, including checkout counter, shelves, and storage areas.
  • Handled customer problems with knowledgeable, speedy, and friendly service.
  • Greeted customers to determine wants or needs.
  • Promoted store cards and special programs and helped customers complete paperwork.
  • Counted money in cash drawer at beginning and end of shift.
  • Assisted with inventory counts as needed by management team.
  • Checked ID's when selling age-restricted items like alcohol or tobacco products.
  • Answered customer questions about products, prices, availability, product uses, and credit terms.

Education

Associate of Arts - Automotive Technology

Automotive Training Center - Warminster PA
Warminster, PA
04-2021

High School Diploma -

Penn Wood High School
Lansdowne, PA
05-2006

Associate of Arts - Cyber Operations And Warfare

Colorado Technical University
Colorado Springs, CO

Skills

  • Combat Mission Readiness
  • Vehicle Transport
  • Platoon Resupply
  • Platoon Tactical Movement
  • Combat Information Evaluation
  • Fire Control
  • Verbal and Written Communication
  • Reconnaissance
  • Data Acquisition
  • Weapons Management
  • Vehicle Operation
  • Preventive Maintenance
  • Security Management
  • Equipment Preparation
  • Field Reconnaissance
  • Analytical
  • Office 365 Software Proficiency
  • Recordkeeping
  • Communication
  • Calm Under Pressure

References

References available upon request.

Timeline

Bouncer

Otts Tavern
03.2020 - 02.2021

OC/Team Member

US Army
09.2018 - 01.2021

19D Cavalry Scout

US Army
07.2006 - Current

Clerk

Wawa Food Markets
11.2005 - 07.2006

Demolition Laborer

Self-employeed
01.2004 - 11.2005

Automotive Service Technician

Jim Burns Auto Service
11.2003 - 07.2006

Front End Clerk

Acme Fresh Market
11.2003 - 11.2005

Landscaper

Self-employeed
01.2001 - 06.2006

Associate of Arts - Automotive Technology

Automotive Training Center - Warminster PA

High School Diploma -

Penn Wood High School

Associate of Arts - Cyber Operations And Warfare

Colorado Technical University

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Joseph BurnsExperienced Team Leader & Automotive Technician