Joseph Burns
chicago
Summary
Dynamic and results-oriented professional with experience at Little Calumet Underground Railroad Association, skilled in research and analysis, and public speaking. Excelled in teamwork and collaboration. Proficient in Microsoft Office Suite, adept at learning and applying new technologies. Demonstrated ability to exceed performance metrics through effective problem-solving and workload management.
Overview
3
3
years of professional experience
Work History
Intern
Little Calumet Underground Railroad Association
05.2023 - 08.2023
- Supported staff members in their daily research by organizing research materials, meeting minutes, and conducting field research.
- Gained valuable experience working within academic spheres and research on a local level.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in talking to local experts in their fields as well as presenting information to professionals.
assistant at steel fabrication shop
Northwest Indiana Fabrication LLC
06.2021 - 08.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted with complex laser and mechanical equipment
- Set up, calibrated and operated engineering equipment.
service specialist
Up Your Alley
06.2020 - 02.2021
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Education
Bachelor of Arts - History
Purdue University Northwest
Hammond, IN12-2024
High School Diploma -
Munster High School
Munster, IN06-2020
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Microsoft word
- Microsoft excel
- Powerpoint
- Research and analysis
- Public speaking
- Outstanding communication skills
Timeline
Intern
Little Calumet Underground Railroad Association
05.2023 - 08.2023
assistant at steel fabrication shop
Northwest Indiana Fabrication LLC
06.2021 - 08.2022
service specialist
Up Your Alley
06.2020 - 02.2021
Bachelor of Arts - History
Purdue University Northwest
High School Diploma -
Munster High School
Similar Profiles
Lorenzo ToledoLorenzo Toledo
Country Director at Operation Underground RailroadCountry Director at Operation Underground Railroad
Amanda SpencerAmanda Spencer
Operations Project Manager at Operation Underground RailroadOperations Project Manager at Operation Underground Railroad
James CoatesJames Coates
Construction Worker at National Railroad Construction And Maintenance AssociationConstruction Worker at National Railroad Construction And Maintenance Association