Joseph Burquez
Carpinteria,CA
Summary
Professional glazier prepared for leadership roles in high-standard environments. Strong focus on team collaboration, achieving results, and adaptability to changing needs. With expertise in glass installation and a proven track record in enhancing customer satisfaction, my background blends hands-on construction experience with hospitality, showcasing a unique ability to meet diverse client needs effectively. Versatile and driven, I excel in environments requiring both technical skills and exceptional customer service.
Overview
12
12
years of professional experience
Work History
Lead Glazier
Carpinteria Glass Company
08.2017 - Current
- Troubleshot complex problems with glass installation or repair projects, implementing creative solutions to keep projects on track.
- Conducted site visits to assess potential project requirements, providing accurate quotes based on labor hours and materials needed for completion.
- Enhanced client satisfaction by ensuring timely completion of projects and maintaining high-quality workmanship.
- Demonstrated excellent interpersonal and communication skills in liaising with supervisors, coworkers and clients by telephone, email, or in person.
- Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
- Completed complex glazing projects within tight deadlines while maintaining high-quality standards.
- Improved customer satisfaction with timely installations of glass windows, doors, and mirrors.
Construction/Electrician
Apprentice
09.2015 - 08.2017
- Followed instructions from supervisor regarding daily job tasks and duties.
- Spearheaded creative problem-solving initiatives that resulted in innovative solutions for complex design challenges.
- Assisted lead plumber with complex installations, resulting in reduced project completion times.
- Cut materials according to specifications in preparation for installation.
- Developed strong carpentry skills through hands-on experience under the guidance of experienced mentors.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
Server
Corktree Cellars
01.2013 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Rincon Brewery
11.2014 - 08.2015
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Cultivated warm relationships with regular customers.
Education
Santa Barbara City College
Santa Barbara, CA01-2013
Carpinteria High School
Carpinteria, CA01-2011
Skills
- Glass installation
- Shower and door installation
- Window installation
- Residential glazing
- Commercial glazing
- Exceptional customer service
- Strong Work Ethic
- Hospitality service expertise
- Glass cutting
- Customer Service
- Reliability
- Calm and Professional Under Pressure
Timeline
Lead Glazier
Carpinteria Glass Company
08.2017 - Current
Construction/Electrician
Apprentice
09.2015 - 08.2017
Server
Rincon Brewery
11.2014 - 08.2015
Server
Corktree Cellars
01.2013 - 08.2015
Santa Barbara City College
Carpinteria High School
Similar Profiles
HARINDRANATH YADAVHARINDRANATH YADAV
Deputy Manager Costing & MIS - (Business Intelligence & Planning) _ Cost Accountant at plant site at MAJAN GLASS COMPANY S.A.O.G (Container Glass Manufacturing Company in Oman)Deputy Manager Costing & MIS - (Business Intelligence & Planning) _ Cost Accountant at plant site at MAJAN GLASS COMPANY S.A.O.G (Container Glass Manufacturing Company in Oman)
Ganna OmarGanna Omar
Gymnastics Coach at Girl's Inc of CarpinteriaGymnastics Coach at Girl's Inc of Carpinteria
Francisco alvarez peñaFrancisco alvarez peña
Diseño Industrial at Carpinteria La FabricaDiseño Industrial at Carpinteria La Fabrica