Joseph Burton
West Valley City,Utah
Summary
An Experienced Manager with more than two decades of experience in leading by example and ensuring the execution of all operational policies. A professional who is consistently Able to juggle multiple priorities and meet tight deadlines without compromising quality. A Team player who effectively leads through methods of operational efficiency, organizational stability, devising systems to make things run more smoothly, serving as a gateway between senior management and associates, and developing new solutions to old problems. Experience in customer service, strategies, inventory control, loss prevention, time management, leadership, and performance assessment. Devoted to giving every customer a positive and memorable experience. Motivated professional who adds value to any organization with great collaboration, interpersonal, and multitasking abilities. Has the Ability to Meet tight deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Safety Coordinator
Salt Lake City School of Performing Arts
Salt Lake City, UT
08.2023 - Current
- Coordinated communication between parents, teachers and administrators regarding school emergencies or other issues impacting student safety.
- Supervised activities during recess periods and monitored playgrounds for any unsafe conditions.
- Implemented programs designed to promote positive behavior among students.
- Provided guidance and support to faculty on appropriate responses to potential threats.
- Conducted regular safety drills to ensure preparedness in the event of an emergency.
- Advised administration on ways to improve physical security measures.
- Developed school safety protocols and procedures for staff, students, and visitors.
- Monitored security cameras throughout the school campus.
- Investigated reports of suspicious activity near the school grounds.
- Organized meetings with local law enforcement agencies to discuss best practices for school safety.
- Reviewed incident reports submitted by faculty members and made recommendations based on findings.
- Researched emerging trends in school safety technologies and equipment.
- Inspected classrooms and common areas regularly for potential hazards or risks.
Junior Warden
High Marine Masonic Lodge #12
01.2021 - Current
- Tasked with the responsibilities of serving as the Chief Principal Assistant to the Lodge Master as well as overseeing candidates of the Lodge and ensuring that they are carrying out their duties efficiently
- Serving as Liaison Between the Lodge and the Master as well as participating in deliberations for progress
- Performs Degree and Ritual work
- Exercise a good understanding of the Lodge’s Educates the brethren
- Serves on Multiple committees Delegates’ duties to Lodge Committees Responsible for the communication of the Master to the Craft Oversees the maintenance of Lodge regalia
Customer Service Manager
FSS CLEANING SERVICES LLC.
Salt Lake City, UT
01.2014 - Current
- Tasked with leading a team of Customer Service Representatives that respond to phone, e-mail, or chat non-technical service requests from customers
- Responds to resolves escalated issues and complex requests from customers
- Handles all aspects of business, including customer service, sales, and team hiring and training
- Supervises and coordinates cleaning times and employee schedules
- Work closely with the team, motivating and coaching
- Keeping up to date with business development and new product lines
- Manage day-to-day line priorities and make risk and impact assessments within existing processes and procedures towards achieving Service Level Agreements
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input, and initiative to ensure attendance and retention targets are achieved
- Support the Operations Manager to highlight operational risks and areas for improvement
- Keep up to date with any industry changes and relay this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Escalate any appropriate problems
- Exercise Coaching and communication skills
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Lead Youth Advocate
West High School
Salt Lake City, UT
01.2020 - 01.2022
- Tasked with the execution of the overall vision, direction, and strategy to assist counselors and social workers with implementing programs to support students with attendance and emotional growth
- Responsible for maintaining the rights of youth while assisting them in developing their skills in all areas, such as education, health, employment, and relationships
- Develop and monitor behavior plans
- Communicating observations to teachers, parents, and administrators
- Establishes positive individual relationships for the purpose of building confidence and self-esteem
- Facilitates standardized group lessons and activities with students and parents regarding social skills, conflict resolution, gang prevention, refugee transition support, adolescent issues, and parental skills, to provide individuals with necessary resources and skills
- Implements intervention protocols for identified students to address academic and school attendance issues, alleviate isolation, identify support resources, enhancing coping skills, and providing referrals
- Interfaces with teachers, counselors, parents, other personnel, and/or outside agencies to provide requested information and updates, develop intervention plans for services, making recommendations, fostering an ongoing partnership between home and school, and removing language and cultural barriers
- Manages assigned special projects to ensure that objectives are achieved
- Mentors referred students for the purpose of advocating for and providing support to students based on needs, interests, and goals
- Monitors student progress according to program specifications to ensure students are meeting goals for academics, attendance, and citizenship.
- Identified appropriate community resources and provided referrals for services.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Actively sought out new resources that could benefit clients such as job training programs or counseling services.
- Developed and implemented individualized plans for youth in care, ensuring that their needs were met.
- Counseled youth on life choices, career paths, and educational opportunities.
- Assisted in coordinating services for youth with special needs or disabilities.
- Attended conferences and seminars related to advocacy work in order to stay informed about current trends.
Recovery Specialist
Volunteers of America
01.2018 - 01.2020
- Tasked with the responsibilities of providing support to others in recovery from a substance use disorder and serving as a role model, mentor, advocate, and motivator to recovering individuals to help prevent relapse and promote long-term recovery
- Perform recovery activities for clients
- Conduct intake interviews with clients who are intoxicated or in withdrawal from substance use
- Screen clients for admission; intake and orientation Interact with clients who are in the detox process
- Monitor clients to ensure safety and enforce facility rules
- Complete record keeping and answer phones
- Work together and support coworkers
- Monitor and document the client’s prescription medication
Senior Youth Advocate
Salt Lake County Division Of Youth Services
South Salt Lake
01.2014 - 01.2018
- Tasked with the execution of the overall vision, direction, and strategy to assist counselors and social workers with implementing programs to support students with attendance and emotional growth
- Responsible for maintaining the rights of youth while assisting them in developing their skills in all areas, such as education, health, employment, and relationships
- Developing and monitoring behavior plans
- Communicating observations to teachers, parents, and administrators
- Establishes positive individual relationships to build confidence and self-esteem
- Facilitates standardized group lessons and activities with students and parents regarding social skills, conflict resolution, gang prevention, refugee transition support, adolescent issues, and parental skills, to provide individuals with necessary resources and skills
- Implements intervention protocols for identified students to address academic and school attendance issues, alleviate isolation, identify support resources, enhance coping skills, and provide referrals
- Interfaces with teachers, counselors, parents, other personnel, and/or outside agencies to provide requested information and updates, develop intervention plans for services, make recommendations, foster an ongoing partnership between home and school, and remove language and cultural barriers
- Manages assigned special projects to ensure that objectives are achieved
- Mentors referred students for the purpose of advocating for and providing support to students based on needs, interests, and goals
- Monitors student progress according to program specifications to ensure students are meeting goals for academics, attendance, and citizenship.
Skills
- Threat Assessment
- First Aid Training
- Access Control
- Student Engagement
- Surveillance Systems
- Crisis Management
- Facility Inspections
- Incident Reporting
- Security Protocols
- De-Escalation Techniques
- Mental Health Support
- Strong Interpersonal Skills
- First-Aid and CPR
- Conflict Mediation Abilities
Certification
- Certification, Covid-19 Training in Care for HealthCare Workers, Stanford University School of Medicine
- Certification, Covid-19 Advanced Contact Tracer Training, Johns Hopkins University School of Medicine
Skill Set And Ability
- Leadership
- Problem-Solving Processes
- Decision-Making
- Team Building
- Supervision
- Motivating Teams
- Performance Tracking
- Attention to Detail
- Organization
- Adaptability
- Relationship Building
Additional Education
Course: Introduction to Microsoft Dynamics (CRM), Training: HIPAA Privacy Training, State of Utah, Training: Private Information Security, State of Utah, Training: Private Information Security, Allegis Group, Training: Speed of Trust, Franklin Covey Training System, Training: Crucial Conversations, Vital Smarts
Timeline
School Safety Coordinator
Salt Lake City School of Performing Arts
08.2023 - Current
Junior Warden
High Marine Masonic Lodge #12
01.2021 - Current
Lead Youth Advocate
West High School
01.2020 - 01.2022
Recovery Specialist
Volunteers of America
01.2018 - 01.2020
Customer Service Manager
FSS CLEANING SERVICES LLC.
01.2014 - Current
Senior Youth Advocate
Salt Lake County Division Of Youth Services
01.2014 - 01.2018
- Certification, Covid-19 Training in Care for HealthCare Workers, Stanford University School of Medicine
- Certification, Covid-19 Advanced Contact Tracer Training, Johns Hopkins University School of Medicine
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