Joseph Butner
Sellersburg,IN
Summary
Proven track record in enhancing customer satisfaction and managing international markets, demonstrated at Total Quality Logistics Inc. through strategic planning and account servicing skills. Excelled in roles requiring financial acumen and customer service, achieving significant improvements in efficiency and compliance. Skilled in schedule coordination, I bring a blend of hard and soft skills to drive business success.
Overview
13
13
years of professional experience
Work History
International Account Manager
Total Quality Logistics Inc.
Louisville, KY
11.2020 - 01.2025
- Negotiated contracts with customers to ensure long-term business relationships.
- I listened to customer needs to identify and recommend the best services.
- Maintained compliance with import and export guidelines, and international standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented a customer relationship management system for tracking leads and managing client information.
- Managed multiple international accounts concurrently to ensure high-quality service delivery.
- Monitored customer satisfaction levels, identified areas of improvement and took corrective action as necessary.
Data Entry Clerk
United States Census
Jeffersonville, IN
06.2020 - 10.2020
- Maintained data entry requirements by following data program techniques and procedures.
- Checked source documents against entered data to ensure accuracy.
- Identified, corrected, and reported data entry errors.
- Maintained confidentiality of sensitive information.
- Followed data program techniques and procedures to maintain data entry requirements.
Kitchen Supervisor
Logan's Roadhouse
Clarksville, IN
07.2015 - 01.2019
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Implemented strategies for improving efficiency in the kitchen while minimizing waste.
- Observed food safety and sanitation protocols to reduce germ spread.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared workstations with ingredients and tools to increase efficiency.
- Delegated work to staff, setting priorities and goals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Cash Saver Grocery Store
Jeffersonville, IN
04.2014 - 06.2015
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated work to staff, setting priorities and goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality control measures to uphold company standards.
Service Writer
CC Powersports
Clarksville, IN
04.2012 - 09.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Conferred with customers to understand service needs and write up accurate orders.
- Presented accurate estimates to inform customers of service charges and expectations.
Education
High School Diploma -
Floyd Central High School
Floyds Knobs05-2010
Some College (No Degree) - Psychology
Indiana University Southeast
New Albany, INSkills
- Account servicing skills
- Customer service
- International markets
- Strategic planning
- Schedule coordination
- Financial acumen
Affiliations
- As a father, I manage my time at both work & home to make sure all of my responsibilities are well maintained on a day-to-day basis.
Accomplishments
- Achieved an average of $15,000 in revenue per week as an International Account Manager.
- Generated $468,000 in revenue in 2024 as an International Account Manager.
Languages
French
Limited
References
References available upon request.
Timeline
International Account Manager
Total Quality Logistics Inc.
11.2020 - 01.2025
Data Entry Clerk
United States Census
06.2020 - 10.2020
Kitchen Supervisor
Logan's Roadhouse
07.2015 - 01.2019
Assistant Manager
Cash Saver Grocery Store
04.2014 - 06.2015
Service Writer
CC Powersports
04.2012 - 09.2013
High School Diploma -
Floyd Central High School
Some College (No Degree) - Psychology
Indiana University Southeast
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