Joseph Cabrera
Clifton ,NJ
Summary
Accomplished Business Wireless Consultant with 15+ years in a fast-paced voice and chat environments. Skillful in promoting sales and technology and committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications and wireless industry.
Overview
24
24
years of professional experience
Work History
AT&T Business Wireless Consultant
AT&T Mobility
05.2007 - Current
- Chat and voice support in selecting the best wireless plans, devices, and accessories to meet their unique needs.
- Exceeded monthly sales targets by effectively showcasing the benefits of our wireless offerings to prospective customers.
- Assisted customers with device upgrades, ensuring seamless transition between older models and new purchases.
- Consistently met and exceeded performance metrics, earning several awards and recognitions for exceptional sales achievements and superior customer service delivery.
- Collaborated closely with team members to achieve common goals and provide seamless customer experiences.
Staples EasyTech Associate
Staples
05.2006 - 05.2007
- Sell laptops , computers , software, headphones, etc. Also repair damaged computers and phones as well provide full customer service experience.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Created solutions for customers to satisfy specific needs, quality and budget.
Physical Therapy Technician
Industrial Strength & Fitness
01.2000 - 05.2006
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Support professional staff by helping with client therapy and/or personal care, client group work, client visiting, maintaining resources and preparing written and verbal reports
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
Education
Networking & Engineering Degree -
Chubb Institute of Technology
Jersey City, NJ07.2021
High School Diploma -
Emerson High School
Union City, NJ06.1999
Skills
- Apple Certified
- Android Certified
- Strong Communication and Bilingual Skills
- Live chat support
- Problem-solving abilities
- Microsoft Excel
- Call Center Operations
- Order Processing
- Technical Support
Accomplishments and Achievements
2024 AT&T Business Care & Sales Leadership Development Program
2023 AT&T Achievers Club
2000-2023 Awarded “Employee of the Month”
Timeline
AT&T Business Wireless Consultant
AT&T Mobility
05.2007 - Current
Staples EasyTech Associate
Staples
05.2006 - 05.2007
Physical Therapy Technician
Industrial Strength & Fitness
01.2000 - 05.2006
Networking & Engineering Degree -
Chubb Institute of Technology
High School Diploma -
Emerson High School