Joseph Cabrera
237 W 15th St.,CA
Summary
Proven leader and adept problem-solver, I excelled at Del Taco by enhancing team performance and customer satisfaction through effective training and decision-making. Skilled in cash handling and critical thinking, I ensured optimal inventory levels and resolved escalated customer issues, demonstrating a commitment to excellence and a customer service focus.
Overview
3
3
years of professional experience
Work History
Shift Manager
Del Taco
03.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Bachelor’s - Psychology
California State University, Dominguez Hills
Carson, CAAssociate’s - Psychology
Los Angeles Harbor College
Wilmington, CA12.2023
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Energetic and Enthusiastic
- Critical Thinking
Timeline
Shift Manager
Del Taco
03.2022 - Current
Bachelor’s - Psychology
California State University, Dominguez Hills
Associate’s - Psychology
Los Angeles Harbor College
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