Joseph Cahill

• Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Build relationships with customers to encourage repeat business.
• Manage returns, exchanges, and refunds in accordance with store policy.

· Managed events ranging from 200-5,000+ people. Often resulting in repeat clients, and consistently hitting or exceeding sales numbers every week.

· Designed floor and event plans based on Banquet Event Orders and client requests.

· Maintained relationships with clients before, during, and after events to ensure quality experiences and future partnerships.

· Maintained sales numbers of $15,000+ daily, consistently exceeding sales goals for most weeks.

· Managed $10,000+ of inventory while creating relationships with vendors to aid in contract negotiations for future orders.

· Handled employee scheduling and labor, where I was able to catch and edit improper punch-ins/outs from some employees, resulting in better labor cost numbers throughout the season.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.