Joseph Cain
Mogadore
Summary
Results-driven manager with expertise in staff training, inventory management, and health compliance. Proven ability to enhance operational efficiency and uphold customer service standards.
Overview
16
16
years of professional experience
Work History
manager
Arbys Resturant
Kent
08.2023 - Current
- Trained and mentored staff on customer service standards.
- Managed daily operations and ensured efficient restaurant workflow.
- Oversaw inventory management and maintained stock levels.
- Implemented promotional campaigns to enhance customer engagement.
- Coordinated staff schedules to optimize labor efficiency.
- Conducted performance evaluations and provided constructive feedback.`
- Conducted performance evaluations and provided constructive feedback.
- Ensured compliance with health and safety regulations in the kitchen.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Leader
General Aluminum Manufacturing Company
Ravenna
06.2018 - 05.2021
- Supervised production line operations to ensure efficiency and safety standards.
- Trained new employees on equipment use and safety protocols.
- Coordinated shift schedules to optimize workforce coverage and productivity.
- Monitored quality control processes to maintain product standards.
- Resolved employee concerns to foster a positive work environment.
- Implemented process improvements to enhance operational workflows.
- Communicated daily production goals to team members effectively.
- Assisted in training new employees on shift operations.
manager
McDonald's
Ravenna
04.2016 - 08.2018
- Managed daily operations and ensured efficient restaurant workflow.
- Trained and mentored staff on customer service standards.
- Oversaw inventory management and maintained stock levels.
- Coordinated staff schedules to optimize labor efficiency.
- Ensured compliance with health and safety regulations in the kitchen.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Ensured compliance with industry regulations and company policies.
Assistant Store Manager
Wendys Restaurant
rootstown kent
03.2010 - 03.2016
- Maintained inventory levels and ensured proper stock rotation for freshness.
- Trained new employees on customer service standards and operational procedures.
- Assisted in managing schedules to optimize labor efficiency throughout shifts.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored food safety practices to comply with health regulations and standards.
- Coordinated promotional activities to drive sales during peak hours.
- Conducted regular inspections of equipment and facilities for maintenance needs.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Maplewood Career Center
Ravenna, OH03-2010
Skills
- Staff training
- Inventory management
- Health and safety compliance
- Operational efficiency
- Team leadership
- Problem solving
- Employee development
- Safety procedures
- Shift scheduling
- Decision-making
Timeline
manager
Arbys Resturant
08.2023 - Current
Shift Leader
General Aluminum Manufacturing Company
06.2018 - 05.2021
manager
McDonald's
04.2016 - 08.2018
Assistant Store Manager
Wendys Restaurant
03.2010 - 03.2016
High School Diploma -
Maplewood Career Center