Serviced-focused General Manager with over 20 years of experience dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
25
25
years of professional experience
Work History
Finance Director
Ed Morse Delray Toyota
Delray Beach, FL
06.2023 - Current
Streamlined financial processes by implementing efficient budgeting and forecasting systems.
Improved financial performance through thorough analysis of company expenditures and revenues.
Managed company cash flow by monitoring daily transactions and optimizing working capital.
Reduced financial risk with comprehensive credit management strategies, strengthening the company''s financial position.
Mentored junior finance team members, fostering a culture of continuous learning and professional development within the department.
Facilitated process improvements by automating manual tasks, increasing efficiency within the finance function.
General/Executive Manager
Miami Lakes Chevy DCJR
Miami, FL
10.2020 - 02.2023
Analyzed market trends and competitor activities to create competitive advantages.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Developed and implemented strategies to increase sales and profitability.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service and CSI.
Setup processes to ensure efficiency and productivity in all departments.
Increased gross profit over 120% in variable sales department.
Raised and maintained the highest PVR in the company in the Chevrolet store to over $11k per deal.
Implemented a process that turned around underperforming CSI scores to consistently be above the industry average in both sales and service.
General Manager
Arrigo Dodge Chrysler Jeep Ram Sawgrass
Fort Lauderdale, FL
08.2009 - 10.2020
Finance Manager (8/09 - 12/12)
Led the Arrigo Auto Group in PVR, Products per deal and lowest days on CIT's in the 3 year span.
Trained new hires in finance with knowledge of systems and processes for the department.
Assisted the Finance Director with departmental CIT's and rehashing of deals.
Finance Director (1/13 - 5/15)
Raised the departments PVR from last in the group ($1200) to top performing store in the group ($2100).
Improved the departments Products per deal from 1.2 to 3.5.
Implemented a strict process on CIT's to bring initial average of 18 days down to 6 days as a department.
Hired and trained all new Finance Managers on duties, processes and best practices to maintain top performance for the group.
General Manager (6/15 - 10/20)
Directly responsible for large volume DCJR dealership.
Managed all day to day operations for all departments of the dealership.
Hired, trained, motivated, counseled and monitored the performance of all employees in all departments.
Increased sales volume over 65% to go from eighth to first in the southeast business center.
Created an advertising campaign that reduced the ad budget 50% and increased the sales volume and gross profit by 32% at the same time.
Earned the Walter P. Chrysler Award every year with group.
Was amongst a small group of dealers to receive the initial Customer First Award for excellence in sales and facility cleanliness. Maintained the award every year after.
Advanced market share to 255% of Chrysler's expected target for the store.
Attained VGP bonus cash for dealership every month in operation.
Finance Manager
Toyota Of Hollywood
Hollywood, FL
03.2004 - 08.2009
Salesperson/Internet Mgr (2004 - 2005)
Maintained highest sales volume and gross profit in 2004.
Responsible for scheduling salespeople in the internet department and training all new hires.
Finance Manager (2005-2009)
Top performer for the Craig Zinn Automotive group in PVR and products per deal in time with company.
Maintained a CIT schedule of under 5 days.
Rehashed deals with the lenders in real time to maximize profit per deal. Assisted department as well.
Assisted finance director with scheduling and training for the department.
Covered the department when the director was absent.
Salesperson
Phil Smith Toyota/Maroone Toyota
Weston, FL
02.1999 - 12.2003
Amongst the top in sales and gross profit.
Received salesperson of the month awards several times throughout.
Assisted used car director with various duties while learning the business.
Helped develop the first internet department for the dealership with great success.