Joey Caliendo
Rio Rancho
Summary
Senior Training Specialist with extensive experience in Public and Private sectors. Expertise in curriculum development, instructional design, and performance improvement strategies. Strong communication and leadership skills enhance training delivery and learner engagement across diverse platforms.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Training Specialist
Bernalillo County
04.2021 - Current
- Led the end-to-end design and implementation of a 200-hour leadership development program, preparing high-potential employees for entry-level supervisory roles and supporting long-term talent development.
- Own and manage the Workday LMS training function, including course creation, scheduling, and report development to ensure seamless training operations.
- Collaborated with cross-functional stakeholders to design and deliver employee development programs aligned with departmental and organizational needs.
- Built strategic partnerships with departments such as Parks and Recreation to coordinate training initiatives and address broader HR and workforce development goals.
- Provide coaching and development support to a cohort of 5–10 job rotation trainees, guiding them through onboarding, skill-building, and successful program participation.
Senior Trainer
T-Mobile
05.2021 - 11.2023
- Supervised and developed teams of 10-20 employees, overseeing training, onboarding, and performance management to exceed 100% of established goals.
- Designed and implemented instructional strategies that boosted customer retention by 50% month-over-month, equipping employees with tools to improve client satisfaction and loyalty.
- Partnered with stakeholders and cross-functional teams to deliver ongoing employee development programs, driving a 20% increase in successful sales outcomes.
Associate Trainer
T-Mobile
12.2016 - 05.2021
- Mentored high-potential employees through personalized coaching and designed career development programs, achieving a 75% promotion rate among mentees.
- Introduced experiential learning techniques to deliver instructional content, enhancing participant engagement and improving comprehension outcomes.
- Created impactful instructional materials such as job aids, manuals, and training decks, driving a 25% improvement in customer satisfaction survey scores.
Education
Master of Science (M.S.) - Instructional Design and Technology
University of Arizona Global
10.2024
Skills
- Facilitation
- Coaching techniques
- Adult learning theory
- Learning management systems
- Project management
- Instructional design
- Performance management
- Needs analysis
- Budgeting and P&L
- Stakeholder management
Certification
- Workday Report Writing
- Workday Training Administrator
- IDI Qualified Administrator
Timeline
Senior Trainer
T-Mobile
05.2021 - 11.2023
Senior Training Specialist
Bernalillo County
04.2021 - Current
Associate Trainer
T-Mobile
12.2016 - 05.2021
Master of Science (M.S.) - Instructional Design and Technology
University of Arizona Global
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