Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joseph Calladine

Pheonix,Arizona

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Business Policy and Strategy (MGMT 485) Student

FROSTBURG STATE UNIVERSITY
  • Modeled financial processes for a specified company as part of the hands-on financial training that earned Frostburg its accreditation
  • Initiated due diligence and industry competition research, then identified a selection of viable strategies based on company strengths/weaknesses
  • Forecasted the effects of each strategy on various areas of the business, focusing on maximizing revenue and opportunities while mitigating risk
  • Analyzed financial statistics and reports, including annual 10k.

Tactical Team Supervisor

Epiq
12.2023 - Current
  • Lead trainings to new hire's in class sizes up to 100.
  • Oversaw and lead special project assignments within the tactical department and assisted other departments in their business needs.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
  • Coordinated cross-functional teams to achieve project objectives within strict deadlines.
  • Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.

Tactical Team Support

Epiq
07.2023 - 12.2023
  • Responsible for maintaining client expectations and service level agreements along with processing complaints and customer requests with accuracy in a timely manner
  • Reviewed frontline contact center agents notes and calls through a Quality Assurance software providing accurate and easy to understand feedback and coaching
  • Reviewed and processed customer requests such as a customer check reissue request and service complaints
  • Maintained the ability to field inbound calls and make outbound calls as needed for additional assistance to the frontline agents.

Entrepreneur

CALLADINE CREATIVE
08.2020 - 06.2023
  • Performed necessary day-to-day tasks overseeing and conducting fulfillment of online orders that included orders directly to customers but also fulfilling wholesale and large quantity orders
  • Kept track of inventory for products and supplies throughout all facets of the business
  • Conducted quality control on incoming supplies and outgoing products ensuring that all products meet high-quality standards
  • Implemented advertisement campaigns and piloted new ways to drive traffic to the online store
  • Assisted in business-to-business relationships including wholesale accounts and suppliers.

AML Compliance Analyst Contractor

NETSPEND
06.2019 - 07.2020
  • Reviewed accounts that triggered an alert due to various financial reasons pertaining to potential money laundering, identity theft, unusual customer patterns, and other possible criminal activities
  • Conducted investigations that require exceptional online research ability and the ability to cross reference information in order to identify potential illegal activity
  • Maintained a thorough and easy to follow paper trail of investigations conducted
  • Created documents with detailed information for every alert and case worked that could be used by various law enforcement officials
  • Interviewed customers during investigations with appropriate probing questions and collected valuable information and documents that were evaluated individually based on previous information collected along with the account activity.

Customer Service Representative

TTEC TELECOMUNICATIONS
06.2018 - 02.2019
  • Assisted Bank of America clients with banking needs from basic balance inquires to fraud/theft situations
  • Informed and educated clients on policies and procedures related to their financial accounts
  • Developed efficient communication skill and deescalated calls by remaining calm under pressure or when dealing with aggressive clients.

Education

Bachelor of Science in Business Administration -

Frostburg State University
Frostburg, MD

Skills

  • Fast Learner
  • Time Management
  • Attention to Detail
  • Punctual and Reliable
  • Computer Skills
  • Customer Service
  • Complex Problem-Solving
  • Data Entry
  • Financial Literacy
  • Administrative Support
  • Document Scanning
  • Analytical Thinking
  • Data Analysis
  • Team Collaboration

References

  • Tommy Evans Jr, Supervisor at Epiq. I worked with Tommy while conducting trainings at Epiq. (602) 461-6136
  • Chris Newell. Special project agent at Epiq. Chris was a valuable member to my team while working special projects for our department and assisting others. (503) 998-2067

Timeline

Tactical Team Supervisor

Epiq
12.2023 - Current

Tactical Team Support

Epiq
07.2023 - 12.2023

Entrepreneur

CALLADINE CREATIVE
08.2020 - 06.2023

AML Compliance Analyst Contractor

NETSPEND
06.2019 - 07.2020

Customer Service Representative

TTEC TELECOMUNICATIONS
06.2018 - 02.2019

Business Policy and Strategy (MGMT 485) Student

FROSTBURG STATE UNIVERSITY

Bachelor of Science in Business Administration -

Frostburg State University

Similar Profiles

CREATE PROFILE
Joseph Calladine