Joseph Campbell
Talihina,OK
Summary
My name is Joseph Campbell. I’m 56 years old and have been married for 33 years. My wife and I have two children and we have 4 and a half grandchildren. I am honest and very passionate about my embalming work. I have no problem saying I don’t know if I don’t know. I’m looking for an opportunity to enhance my skills.
Overview
26
26
years of professional experience
Work History
Professional Embalmer
Mccarn Funeral Service
10.2021 - Current
- Enhanced client satisfaction by providing exceptional embalming services and maintaining a professional demeanor.
- Demonstrated empathy towards grieving families while explaining the embalming process, helping them make informed decisions regarding their loved ones'' care.
- Upheld high ethical standards when handling sensitive information related to deceased individuals, maintaining confidentiality at all times.
- Implemented effective inventory management processes to maintain adequate supplies of chemicals, ensuring uninterrupted workflow in the preparation room.
- Maintained clean and organized preparation room, ensuring a safe environment for both staff and clients.
Trade Embalming
Consaulas Funeral Home
06.2018 - 10.2021
- Strengthened client trust in our services through prompt response times for all inquiries and consistent follow-up on open cases.
- Displayed excellent multitasking abilities during peak periods of workload while ensuring that each task was completed accurately.
- Developed strong relationships with clients through clear communication, professionalism, and a dedication to meeting their needs.
Owner
Campbell Cast Funeral Home
05.2012 - 10.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Funeral Director
Ben Cast &Son - Wood Funeral Home
06.1998 - 06.2000
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Counseled bereaved individuals, offering emotional support during challenging times.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
Education
Associate Of Applied Science - Funeral Service And Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX06.1998
Skills
- Restorative art
- Sanitation Procedures
- Body preparation
- Chemical Handling
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Verbal Communication
Timeline
Professional Embalmer
Mccarn Funeral Service
10.2021 - Current
Trade Embalming
Consaulas Funeral Home
06.2018 - 10.2021
Owner
Campbell Cast Funeral Home
05.2012 - 10.2021
Funeral Director
Ben Cast &Son - Wood Funeral Home
06.1998 - 06.2000
Associate Of Applied Science - Funeral Service And Mortuary Science
Dallas Institute of Funeral Service