Joseph Campos
New Orleans
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
18
18
years of professional experience
Work History
Sales Associate
Italy Direct
New Orleans
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Server
Cafe Pontalba
New Orleans
08.2017 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Server Shift Leader
Superior Grill
New Orleans
09.2011 - 06.2017
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server Shift Leader
Hard Rock Cafe
New Orleans
12.2007 - 10.2011
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Wharton High School
Wharton, TXSkills
- Teamwork and Collaboration
- Policy and Procedure Adherence
- POS System Operations
- Cash Handling
- Store Opening and Closing
Timeline
Sales Associate
Italy Direct
06.2022 - Current
Server
Cafe Pontalba
08.2017 - 03.2022
Server Shift Leader
Superior Grill
09.2011 - 06.2017
Server Shift Leader
Hard Rock Cafe
12.2007 - 10.2011
Wharton High School